Leisure Club Attendant

Aimbridge; Willerby; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join Aimbridge as a hotel leisure attendant, ensuring an exceptional experience for guests at our leisure facilities. You'll be engaged with customer service, overseeing the maintenance and cleanliness of amenities, while contributing to a welcoming environment. This role is critical for a first-class stay, requiring attention to detail and excellent communication skills.

Benefits

Industry leading training and leadership development

Hotel discounts portfolio wide

Wagestream for financial wellbeing

24/7 access to employee assistance

Flexible working opportunities

Staff meals on duty

Access to hotel gym facilities

Free staff parking

Qualifications

• Excellent customer service skills for guest interaction.
• Detail-oriented to maintain leisure facilities.
• Strong communication skills for teamwork and guest needs.

Responsibilities

• Ensure guests have a comfortable experience at leisure facilities.
• Set up equipment and monitor usage.
• Perform basic maintenance tasks.

Skills

Customer Service Skills

Attention to Detail

Communication Skills

Education

Level 2 Gym Instructor Qualification

Job description

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 24/7 access to our employee assistance programme
• Flexible working opportunities
• Staff meals on duty
• Access to hotel gym facilities
• Free staff parking

A day in the life of…

As hotel leisure attendant you’ll be responsible for ensuring that guests have a comfortable and enjoyable experience at the hotel's leisure facilities. You’ll be knowledgeable about the different services and amenities offered and be able to provide assistance and guidance to guests as needed. Each day you can be tasked with setting up equipment, monitoring guest usage, and performing basic maintenance tasks. Excellent customer service skills are essential, as you’ll provide a welcoming and friendly environment for guests.

This role is unlike any other in our hotel and you’ll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.

What do we need from you?

• Customer Service Skills: You need to have excellent customer service to interact with guests frequently and provide assistance, guidance, and ensure that guests have a comfortable and enjoyable experience.
• Attention to Detail: You’ll need to be detail-oriented and capable of ensuring that the leisure club facilities are clean, safe, and well-maintained at all times. Whilst able to identify and address any issues that arise promptly.
• Communication Skills: You’ll need excellent communication skills, to interact with guests, colleagues, and management on a regular basis and clearly to ensure that guests' needs and requests are met promptly and efficiently. You’ll be able to work well in a team and collaborate with other hotel staff to ensure a seamless guest experience.
• Level 2 Gym Instructor Qualification is desirable but not a requirement.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’

So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.