Leisure Club Attendant

Delta by Hotels by Marriott Peterborough; Peterborough; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel brand in Peterborough is looking for a dedicated customer service professional to join their team. The role involves greeting guests, managing inquiries, and ensuring a welcoming environment. Candidates should have a high school diploma and at least one year of related experience. The position offers a competitive salary and opportunities for career development within Marriott's global network.

Benefits

Free Meals on Duty

Uniform Provided

Explore Discounts

Pension Scheme

Employee Assistance Programme

Career Development

Training and Development

Qualifications

• At least 1 year of related work experience in a customer service role.

Responsibilities

• Greet and welcome guests with a friendly and professional demeanour.
• Answer phone calls and direct them to the appropriate departments.
• Assist guests with inquiries about club services, memberships, and facilities.

Skills

Customer Service

Communication

Multitasking

Education

High school diploma or G.E.D. equivalent

Job description

Social network you want to login/join with:

Delta by Hotels by Marriott Peterborough

Location:

Peterborough, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

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Job Reference:

6bb0fb06185e

Job Views:

7

Posted:

01.08.2025

Expiry Date:

15.09.2025

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Job Description:

Are
you passionate about delivering exceptional hospitality and eager to join a
dynamic team at one of the world's leading hotel brands? We are currently
recruiting for a dedicated individual to join our team. We believe in creating
memorable experiences for our guests and we want our associates to be at their best:
to care for their holistic wellbeing, to feel a sense of belonging, to know
their co-workers are committed to a culture of respect and kindness.

What
is in it for you: In addition to
receiving a competitive salary and investment in your personal development, you
will have access to an array of perks and discounts including:

• Free Meals on
  Duty:Enjoy complimentary meals while
  at work.
• Uniform Provided:A professional uniform is supplied for all
  employees.
• Explore Discounts: A Marriott Discount Card that offers
  benefits on hotel stays and F&B across 140 countries.
• Pension Scheme:Participation in The People’s Pension.
• Employee Assistance
  Programme:Free and confidential
  support for various challenges, including financial advice, stress, and health
  issues.
• Career
  Development:Opportunities for
  career growth and internal transfers within Marriott's global network.
• Training and
  Development:Access to training
  programs to enhance your skills and advance your career.

Responsibilities: Here's what your journey with us entails:

• Greet and welcome guestswith a friendly and professional demeanour.
• Answer phone callsand direct them to the appropriate departments.
• Assist guests with inquiriesabout club services, memberships, and facilities.
• Manage bookings and reservationsfor club activities and services.
• Maintain accurate recordsof guest interactions and transactions.
• Handle payments and process transactionsfor memberships,
  services, and equipment rentals.
• Ensure cleanliness and organizationin the reception area.
• Coordinate with other departmentsto fulfil guest requests and ensure smooth
  operations.
• Monitor guest feedbackand implement improvements to enhance their
  experience.
• Follow safety and hygiene protocolsto maintain a safe environment.

Safety and
Company Policies:

• Follow all company and
  safety and security policies and procedures.
• Report maintenance needs,
  accidents, injuries, and unsafe work conditions to the manager.
• Complete safety training
  and certifications.
• Ensure uniform and
  personal appearance are clean and professional.
• Maintain confidentiality
  of proprietary information.
• Communicate with others
  using clear and professional language.
• Develop and maintain
  positive working relationships with others.
• Support the team to reach
  common goals.
• Listen and respond
  appropriately to the concerns of other employees.
• Ensure adherence to
  quality expectations and standards.

Note: This above description is not intended to establish a
total definition of the job, but an outline of the duties.

Preferred
Qualifications:

• Education: High school
  diploma or G.E.D. equivalent.
• Related Work Experience:
  At least 1 year of related work experience in a customer service role.
• Supervisory Experience:
  None required.
• License or Certification: None required.

Join us and be
part of a team that values excellence, sustainability, and career growth. Apply
today to start your journey with Marriott!