Leisure Centre Sales Manager - Hampshire

Flow Recruitment; Hollywater; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading leisure operator in the UK is seeking a Membership Manager to lead a team and enhance membership growth at their Alton site. The role includes setting performance targets, providing excellent customer service, and developing team expertise. Ideal candidates will have a strong background in membership management or sales, coupled with exceptional communication and leadership skills.

Qualifications

• Experience in membership management or sales management.
• Excellent communication skills for liaising with customers and staff.
• Proven ability to motivate and lead a sales team.

Responsibilities

• Manage the Membership Advisors to maximize membership growth.
• Set KPIs and monitor team performance through regular meetings.
• Ensure high levels of customer service and product knowledge.

Skills

Customer Service

Communication

Leadership

Sales Management

Job description

Our client is one of the UK's largest, most progressive, and dynamic leisure operators. They are currently recruiting for a Membership Manager. Leading a busy team, you will take an active role in the growth of membership at their site, based in Alton.

What your role will be

Working at the facility, you will provide a line management role supporting the Membership Advisors to maximize every opportunity. You will work to set KPIs and targets. Regular meetings with the team will monitor performance and ensure support in line with our spirit values.

You will manage the team with the philosophy that "everyone’s a member”. Your focus will be on converting users to members, developing high levels of customer service, and ensuring excellence at all times. You will empower your team to become subject matter experts with comprehensive product knowledge of all facilities and customer needs. This includes maintaining up-to-date and compliant administration and systems.

Your background

The successful candidate will have experience in membership management, sales management, or consulting. Excellent communication skills are essential for liaising with internal and external customers and staff. You should demonstrate excellent customer service skills and experience during the interview. Additionally, experience in motivating and leading a sales team to success is required.