Leisure Attendant

InterContinental Hotels Group; Oxford; On-site; GBP 11,000; Part time

Job summary

An established industry player is seeking a Spa & Leisure Attendant to join their vibrant team. This role offers the opportunity to create memorable experiences for guests while ensuring the highest standards of cleanliness and service in spa and leisure facilities. You will be part of a dynamic environment that values guest satisfaction and environmental consciousness. With a focus on personal growth and career progression, this position not only allows you to develop your skills but also offers a range of benefits including extensive training, generous holiday allowances, and discounts at hotels and restaurants worldwide. If you are passionate about wellness and hospitality, this is the perfect opportunity for you.

Benefits

Global opportunities within IHG Hotels & Resorts

Extensive training and career progression

Meals whilst on duty

28 days holiday per year, increasing to 33 days

Company sick pay and life insurance

Hotel and restaurant discounts worldwide

Discounts from over 15,000 stores

Refer a Friend programme

Qualifications

• Passion for delivering great service and guest-focused.
• Experience in a guest-facing role with attention to detail.

Responsibilities

• Ensure maintenance and cleanliness of spa, gym, and pool facilities.
• Meet and greet guests, answer inquiries, and take bookings.

Skills

Guest service

Attention to detail

Multitasking

Spa and wellness knowledge

Flexibility

Education

Previous experience in a guest-facing role

Job description

A fantastic opportunity for a Spa & Leisure Attendant to join our team in voco Oxford Spires on a 16-hour per week contract!

You will earn £12.60 per hour – equal to £10,483.20 salary.

At voco, everyone’s a host and ready to provide our guests with the relaxed but attentive stay that they desire. We are reliably different, a trusted name offering an informal, non-pretentious stay that leaves our guests with a lasting impression. With a focus on our environment, you will be greeted by environmentally conscious innovations from start to finish.

About voco Oxford Spires:

A stylish hotel in Oxford close to the river Thames, we are a short stroll from fascinating museums and university colleges in the city centre. Our guest rooms offer welcoming voco flourishes.

Enjoy all-day dining in Deacons Restaurant and cocktails in Deacon’s bar with outside options for eating and drinking on the attractive terraces.

The Hotel is surrounded by gardens and if you are lucky (and quiet) you might even spot our resident family of muntjac deer.

Responsibilities:

As a Spa & Leisure Attendant, you will work to ensure the maintenance and cleanliness of all spa, gym, and pool facilities, ensuring health and safety standards are met and consistently upheld. You will be responsible for:

1. Meeting and greeting guests
2. Answering spa and leisure enquiries
3. Taking bookings
4. Conducting gym show-rounds for new members and guests
5. Obtaining and recording all relevant guest details including contact information, medical history, and payment details

You will work with our management team to maintain the highest standard of guest service whilst displaying genuine care for guest experience. You’ll also support the team by ensuring all areas are clean, well-presented, and fully stocked. A key part of your role will include keeping treatment and brand knowledge up to date, with the ability to clearly describe the prices and benefits of our amazing product.

To succeed as a Spa & Leisure Attendant, you will need:

• To be passionate about delivering great service and be guest-focused
• Previous experience in a guest-facing role
• A passion for spa, wellness, and fitness
• Attention to detail and ability to multitask duties
• High standards of cleanliness and pride in maintaining spotless leisure facilities
• Flexibility to work varied hours to include evenings and weekends
• Experience with handling guest queries and complaints professionally
• To be willing to learn new things and work as part of a wide hotel team

Benefits:

• Becoming part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies - which means global opportunities
• Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice
• Meals whilst on duty
• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)
• We provide every employee company sick pay and life insurance
• Amazing discounts for our hotels and restaurants around the world
• Discounts from over 15,000 stores – all the way from retail to cinema
• Don’t forget, bring your friends, and take part in our generous ‘Refer a Friend’ programme!

If you are someone who wants to join a company which favours laid-back but attentive connections with a focus on the environment, apply today to join our team as a Spa & Leisure Attendant!

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.