Leisure Attendant

University of Glasgow; Glasgow; On-site; GBP 12,000 - 21,000; Part time

Benefits offered by this job

Disability Confident employer scheme

Job summary

University of Glasgow is seeking a Leisure Attendant to provide friendly, customer-focused service at our facilities in Glasgow. You will respond to members’ needs, help maintain equipment, and ensure a safe, welcoming environment.

Essential qualifications include SCQF level 3 English & Maths, and NPLQ or First Aid at Work, with experience in similar roles. Desirable qualifications include REPs Level 2 and basic MS Office skills.

Qualifications

• Essential: SCQF level 3 English & Maths or equivalent with experience in a similar role.
• Essential: NPLQ and/or First Aid at Work, with 6‑month contingency to obtain missing qualification.
• Essential: Experience or manual handling techniques.
• Desirable: REPs Level 2.
• Desirable: MS Office, email and internet skills.
• Desirable: Full clean driving licence.

Responsibilities

• Respond to members' needs in a customer-facing role.
• Maintain UofG facilities and equipment, ensuring safety and a welcoming environment.
• Work as part of a team and contribute to achieving targets and service standards.
• Handle queries promptly and professionally, including emergency situations if required.

Skills

Strong communicator

Work under pressure

Team player

Time management

Independent working

Strong swimming

Emergency response

Defibrillator use

Education

SCQF level 3 English & Maths or equivalent

NPLQ or First Aid at Work

Manual handling experience

REPs Level 2 (desirable)

MS Office familiarity

Full Clean Driver’s License (desirable)

Tools

None

Job description

In this customer-facing role you will be responsive to member’s needs, maintaining excellent UofG facilities and equipment while sustaining a safe and welcoming environment.

• Knowledge/ QualificationsEssential:A1 Scottish Credit & Qualification Framework level 3 in English and Mathematics or equivalent, and some experience of working in a similar role or;Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role.
• Knowledge/ QualificationsEssential:A2 Requirement to hold either an up-to-date National Pool Lifeguard Qualification (NPLQ), and/or First Aid at Work qualification. If only one qualification is held, there is a requirement to obtain the other qualification within 6 months of commencing employment.
• Knowledge/ QualificationsEssential:A3 Experience or Manual Handling techniques evidenced.
• Knowledge/ QualificationsDesirable:B1 REPs Level 2 qualification.
• Knowledge/ QualificationsDesirable:B2 Basic familiarity with standard office software such as MS Office, email, and the internet.
• Knowledge/ QualificationsDesirable:B3 Current holder of a Full Clean Driver’s License
• SkillsEssential:C1 Strong, confident and adaptive communicator with good interpersonal skills, adjusting style to suit different people or situations; ability to start conversations as well as respond positively to enquires and communicates effectively with team members.
• SkillsEssential:C2 Ability to work under pressure and deal with customer queries effectively in a timely and proactive manner.
• SkillsEssential:C3 Work effectively as part of a team, actively contributing to team morale.
• SkillsEssential:C4 Good time management skills.
• SkillsEssential:C5 Work independently and under minimum supervision.
• SkillsEssential:C6 Strong swimming ability.
• SkillsEssential:C7 Ability to react calmly, quickly and effectively in emergency situations.
• Desirable:D1 Ability to use defibrillator.
• Desirable:D2 Ability to operate and manoeuvre mechanical grounds maintenance equipment.
• ExperienceEssential:E1 Relevant sport/leisure facility experience (or equivalent) with qualifications above.
• ExperienceEssential:E2 Proven ability to successfully operate within a multi-functional team, delivering against agreed targets.
• ExperienceEssential:E3 Experience of dealing with demanding customers, enquiries, and feedback.
• Desirable:F1 Previous experience of working in a busy customer facing environment.
• Desirable:F2 Experience of working in wet side and dry side leisure facility operations.
• Desirable:F3 Experience of working in outdoor leisure facility operations.

Proud member of the Disability Confident employer scheme

Leisure Attendant

Company: University of Glasgow

Hours: Part-time

Location: Glasgow, G12 8QQ

Working pattern: On-site

Job type: Permanent

Posting date: 2 Nov 2026

Closing date: 16 Nov 2026

Summary

In this customer-facing role you will be responsive to member’s needs, maintaining excellent UofG facilities and equipment while sustaining a safe and welcoming environment.

Essential requirements

• Knowledge/ QualificationsEssential:A1 Scottish Credit & Qualification Framework level 3 in English and Mathematics or equivalent, and some experience of working in a similar role or;Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role.
• Knowledge/ QualificationsEssential:A2 Requirement to hold either an up-to-date National Pool Lifeguard Qualification (NPLQ), and/or First Aid at Work qualification. If only one qualification is held, there is a requirement to obtain the other qualification within 6 months of commencing employment.
• Knowledge/ QualificationsEssential:A3 Experience or Manual Handling techniques evidenced.
• Knowledge/ QualificationsDesirable:B1 REPs Level 2 qualification.
• Knowledge/ QualificationsDesirable:B2 Basic familiarity with standard office software such as MS Office, email, and the internet.
• Knowledge/ QualificationsDesirable:B3 Current holder of a Full Clean Driver’s License
• SkillsEssential:C1 Strong, confident and adaptive communicator with good interpersonal skills, adjusting style to suit different people or situations; ability to start conversations as well as respond positively to enquires and communicates effectively with team members.
• SkillsEssential:C2 Ability to work under pressure and deal with customer queries effectively in a timely and proactive manner.
• SkillsEssential:C3 Work effectively as part of a team, actively contributing to team morale.
• SkillsEssential:C4 Good time management skills.
• SkillsEssential:C5 Work independently and under minimum supervision.
• SkillsEssential:C6 Strong swimming ability.
• SkillsEssential:C7 Ability to react calmly, quickly and effectively in emergency situations.
• Desirable:D1 Ability to use defibrillator.
• Desirable:D2 Ability to operate and manoeuvre mechanical grounds maintenance equipment.
• ExperienceEssential:E1 Relevant sport/leisure facility experience (or equivalent) with qualifications above.
• ExperienceEssential:E2 Proven ability to successfully operate within a multi-functional team, delivering against agreed targets.
• ExperienceEssential:E3 Experience of dealing with demanding customers, enquiries, and feedback.
• Desirable:F1 Previous experience of working in a busy customer facing environment.
• Desirable:F2 Experience of working in wet side and dry side leisure facility operations.
• Desirable:F3 Experience of working in outdoor leisure facility operations.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.