Leisure Assistant / Lifeguard

Village Hotels; Greater London; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Gym membership

Discounted hotel stays

Staff dining discount

Friends & family discount

Staff discounts via Village app

Employee assistance programme

Job summary

Village is seeking a Leisure Assistant (Lifeguard) to join our club. You will rotate between poolside lifeguarding and leisure duties, ensuring safety, hygiene, and a welcoming member experience.

The role requires vigilance, a neat appearance, and a proactive attitude to keep guests safe and the club in prime condition. Join us for supportive on-site roles and staff perks.

Qualifications

• Lifeguard certification aligned with STA guidelines.
• Excellent customer service and presentational skills.
• Ability to work in a busy hospitality environment.
• Knowledge of COSHH regulations and safe cleaning practices.

Responsibilities

• Poolside Safety (The 30 Minute Rotation): maintain vigilant poolside coverage and respond to alarms or emergencies.
• Hygiene & Presentation: clean changing rooms and maintain high hygiene standards in the club.
• Member Engagement: greet members, answer queries, assist with lost property, report defects to maintenance.
• Statutory Compliance: handle hotel cash handling, security and emergency procedures according to SOPs.

Skills

Lifeguarding

Customer service

Hygiene awareness

COSHH compliance

Job description

Leisure Assistant (Lifeguard)

Let's be completely transparent. This is primarily a Lifeguard role, but we do not expect you to sit in a chair staring at a pool for your entire shift. We operate a strict 30 minute rotation policy.

That means you will spend 30 minutes providing sharp, visual poolside lifeguarding in accordance with STA guidelines. After that, you rotate into your Leisure Assistant duties, moving around the club to maintain impeccable hygiene standards, keep our changing rooms squeaky clean, and chat with our members. You get the best of both worlds, keeping our members safe and keeping your day varied.

Why Village?

At Village, we are all about personality, genuine connections, and creating great experiences for our guests and each other. We back our teams to take ownership, learn new skills, and grow their careers.

If you are a proactive team player who takes pool safety seriously but also loves interacting with people and taking pride in a pristine environment, we will give you all the support you need.

How the Village Thrives

We live our culture through four simple commitments:

• We Can & We Do: We show up to make a genuine difference. You will respond to poolside emergencies, take appropriate action, and carry out routine cleaning to ensure all areas exceed statutory requirements.
• We Will: Treat each other with respect and dignity. No ego, no drama. You will support your fellow Leisure Team Members in the effective running of the department and assist other hotel departments when needed.
• We Care: We care about our impact on guests, the community, and each other. You will assist members in a friendly, courteous manner, respecting their privacy and offering great advice on our facilities and opening times.

Your Working Week: What You Will Actually Be Doing

As our Leisure Assistant and Lifeguard, you are the key link in the chain that joins up great staff with memorable customer service. We trust you to handle:

• Poolside Safety (The 30 Minute Rotation): Maintaining vigilant poolside cover, responding immediately to alarms, and acting as the first responder in any emergency situation.
• Hygiene & Presentation: Carrying out periodic cleaning across the club, including male and female changing rooms, operating cleaning equipment, and strictly following COSHH regulations.
• Member Engagement: Being a friendly face on the floor, answering member queries, dealing with lost property professionally, and reporting any equipment defects immediately to the maintenance department.
• Statutory Compliance: Operating hotel cash handling, security, and emergency procedures, while ensuring all extras are in place according to our Standard Operating Procedures.

The Perks: What Is In It For You?

• Gym Membership: 2 x complimentary gym memberships at your home hotel.
• Hotel Stays: Hotel rooms from £20 across 34 hotels.
• Food & Drink: 50% off food and drink for you and up to 5 guests, plus 75% off Sunday dinner for up to 6 people.
• Friends & Family: 2 friends or family members get 25% off F&B, even when you are not there.
• Retail & Lifestyle: Hundreds of brand discounts via the Village app.
• Support: 24/7 Mental Health support via our Employee Assistance Programme.

Think You Have the Right Energy?

We are looking for someone with impeccable personal presentation, a brilliant work ethic, and a completely proactive attitude.

Bring your personality, your vigilance, and your drive. Hit apply, tell us why you are the right person to keep our members safe and our club looking sharp, and let's get the conversation started.