Leisure Assistant

TN United Kingdom; Portsmouth; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a vibrant and modern hospitality team dedicated to creating exceptional guest experiences. This role is perfect for individuals passionate about fitness and customer service, ensuring that our facilities remain top-notch and welcoming. You will play a crucial role in maintaining cleanliness and safety, while also enjoying a fun and supportive work environment with numerous development opportunities. If you're ready to contribute to a lively atmosphere and make a difference in people's leisure experiences, this is the perfect opportunity for you!

Benefits

Complimentary leisure club membership

Employee discounts on overnight stays

50% discount on Food and Drink

Exciting training platform

Well-being and Healthcare benefits

Financial wellbeing support

Employee Assistance Programme

Regular team events

Monthly well-being programme

Birthday day off

Qualifications

• Passion for hospitality, leisure, and fitness.
• Ability to deliver outstanding customer service.

Responsibilities

• Ensure cleanliness and hygiene of public areas.
• Respond to poolside alarms and maintain guest satisfaction.

Skills

Customer Service

Hospitality

Problem Solving

Job description

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Awesome people are crucial to making our awesome clubs run smoothly. We pride ourselves on offering high quality facilities that leave our guests impressed.

So you’ll bring your passion for perfection to ensure our public areas are looking slick. Whether it’s sprucing up the studios, keeping the gym floor looking on form or perfecting the poolside, you’ll just love to stay on top of your game.

You recognise that our members have a certain standard when it comes to their fitness experience. So you’ll be hell-bent on making it one that keeps the smiles coming. Expect a varied day-to-day that includes cleanliness, hygiene, refining our awesome guest experience and taking care of the pool area, such as responding to poolside alarms.

Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels from Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.

Join us and we can offer you benefits* such as…

Complimentary full leisure club membership for you and a family member or friend worth £1500 annually.

Employee Discount on overnight stays at Village Hotels starting from £35 based on 2 sharing

50% discount on Food and Drink purchased on or off shift at any Village Hotel

Exciting training platform with gamified learning

Discounts and cashback offers on many High Street Brands

A range of Well-being and Healthcare benefits

Financial wellbeing support via Salary Finance

Employee Assistance Programme

A fun, supportive and inclusive work environment with loads of Development opportunities

Regular team events with our BIG People days monthly

Excellent Reward and Recognition Incentive schemes

Monthly well-being programme for all employees to support your mental health

Anniversary rewards for key milestones of service

Birthday day off

Electric car salary sacrifice scheme

*T&C’s apply based on your contract

But what we need from you…

-A passion for everything hospitality, leisure and fitness
-A smile and ability to talk to everyone
-The ability to deliver outstanding customer service leading to exceptional member satisfaction
-Solutions orientated with an eye for spotting issues before they happen
-Ability to work in compliance with company and legal guidelines, keeping yourself, colleagues and customers safe

**Please note - All offers are subject to a successful DBS check in this role**

Come and be part of something new & something special - Work, Grow & Play the Village Way!