Leisure Assistant

Village Hotels; Kingston upon Hull; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join Village Hotels as a key member of our club team, where your dedication to cleanliness and guest satisfaction will shine. We’re looking for passionate individuals who thrive in a lively environment and are committed to providing outstanding hospitality in our fitness and leisure spaces.

Benefits

Complimentary Health and Wellness Membership

Discount on overnight stays

Friends and Family discounted stays

50% discount on Food and Drink

30% discount in Starbucks stores

Excellent training and development programs

Well-being and healthcare benefits

Financial wellbeing support

Flexible working hours

Birthday day off

Qualifications

• Passion for hospitality, leisure, and fitness.
• Friendly smile and good communication skills.
• Ability to deliver outstanding customer service.

Responsibilities

• Maintaining cleanliness and hygiene in public areas.
• Enhancing the guest experience and responding to poolside alarms.
• Complying with safety and legal guidelines.

Skills

Communication skills

Customer service

Problem-solving

Job description

Awesome people are crucial to making our awesome clubs run smoothly. We pride ourselves on offering high quality facilities that leave our guests impressed.

So you’ll bring your passion for perfection to ensure our public areas are looking slick. Whether it’s sprucing up the studios, keeping the gym floor looking on form or perfecting the poolside, you’ll love staying on top of your game.

You recognize that our members have high standards for their fitness experience. You’ll be committed to making it memorable and enjoyable. Your day-to-day tasks will include maintaining cleanliness, hygiene, enhancing guest experience, and caring for the pool area, such as responding to poolside alarms.

Work, Grow, Play! At Village Hotel Club, we embrace personality, individualism, and fun. We create lively, modern spaces for guests to work, eat, relax, play, and exercise. With hotels and leisure clubs from Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that sets us apart from the competition.

Join us and enjoy benefits such as:

• Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
• Discount on all overnight stays at Village Hotels, starting from £35 with a friend and including breakfast.
• Friends and Family discounted stays from £49 including breakfast.
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
• 30% discount on and off shift in our Village Hotel Starbucks stores.
• Excellent training and development programs, including Rising Stars and Talent Academy.
• Engaging training across hotel areas using our Mobile Gaming platform.
• Discounts and cashback offers on high street brands and supermarkets.
• Well-being and healthcare benefits, including monthly well-being programs.
• Mental health support with first aiders and up to 2 mental health days annually.
• Financial wellbeing support and salary drawdown via Wagestream.
• Access to Employee Assistance Program for support and counseling.
• Flexible working hours.
• A fun, supportive, and inclusive environment with team events.
• Reward and recognition schemes, anniversary rewards, and more.
• Electric car salary sacrifice scheme.
• Guaranteed day off on your birthday.
• Discounted Health Cash plan and Sick pay Insurance.
• Big People Days to celebrate employees and communities.
• Enhanced maternity and paternity benefits.
• Company pension, life insurance, and T&Cs as per contract.

What we need from you:

• A passion for hospitality, leisure, and fitness.
• A friendly smile and good communication skills.
• Ability to deliver outstanding customer service.
• Solve problems proactively.
• Work in compliance with safety and legal guidelines.

Please note: All offers are subject to a successful DBS check.

Come and be part of something new and special — Work, Grow & Play the Village Way!