Leisure Assistant

Village Hotels; Basingstoke; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel and leisure company in Basingstoke seeks a dedicated individual to maintain cleanliness and hygiene in public areas, contributing to exceptional guest experiences. The ideal candidate will be passionate about hospitality and fitness, possess excellent communication skills, and ensure outstanding service standards. Enjoy a range of benefits including training programs, health discounts, and flexible working hours.

Benefits

Complimentary Health and Wellness Membership

Discounted overnight stays

50% discount on Food and Drink

30% discount in Starbucks stores

Excellent training and development programs

Financial wellbeing support

Company pension scheme

Qualifications

• Passion for hospitality, leisure, and fitness.
• Friendly smile and good communication skills.
• Ability to deliver outstanding customer service.

Responsibilities

• Maintain cleanliness and hygiene of public areas.
• Respond to poolside alarms and care for pool area.
• Enhance guest experience to ensure member satisfaction.

Skills

Customer service

Communication skills

Problem-solving

Attention to detail

Job description

Awesome people are crucial to making our awesome clubs run smoothly. We pride ourselves on offering high quality facilities that leave our guests impressed.

So you’ll bring your passion for perfection to ensure our public areas are looking slick. Whether it’s sprucing up the studios, keeping the gym floor looking on form or perfecting the poolside, you’ll love staying on top of your game.

You recognize that our members have high standards for their fitness experience. You’ll be committed to making it a positive one that keeps smiles all around. Your day-to-day tasks will include maintaining cleanliness, hygiene, enhancing our guest experience, and caring for the pool area, including responding to poolside alarms.

Work, Grow, Play! At Village Hotel Club, we embrace personality, individualism, and fun. We create lively, modern spaces for guests to work, eat, relax, play, and exercise. With hotels and leisure clubs from Aberdeen to Bournemouth and more opening soon, your service will help us stand out from the competition.

Join us and enjoy benefits such as:

• Complimentary Health and Wellness Membership at your home Club for you and a family member/friend, worth £1,500 a year.
• Discounts on overnight stays at Village Hotels, starting from £35 with a friend and including breakfast.
• Friends and Family discounted stays from £49 including breakfast.
• 50% discount on Food and Drink at Village Hotel Pub & Grill, on or off shift.
• 30% discount in our Village Hotel Starbucks stores, on or off shift.
• Excellent training and development programs, including Rising Stars and Talent Academy.
• Engaging training via our Mobile Gaming platform across hotel areas.
• Discounts and cashback offers on high street brands and supermarkets.
• Well-being and healthcare benefits, including monthly mental health programs.
• Mental health support with trained first aiders and up to 2 mental health days annually.
• Financial wellbeing support and salary drawdown options via Wagestream.
• Access to Employee Assistance Program for support and counseling.
• Flexible working hours.
• A supportive, inclusive work environment with team events.
• Reward and recognition schemes, anniversary rewards, and more.
• Electric car salary sacrifice scheme.
• Guaranteed day off for your birthday.
• Discounted Health Cash Plan and Sick Pay Insurance.
• BIG People Days to celebrate employees and communities.
• Enhanced maternity and paternity benefits.
• Company pension scheme, life insurance, and additional benefits.

What we need from you…

• A passion for hospitality, leisure, and fitness.
• A friendly smile and good communication skills.
• Ability to deliver outstanding customer service and ensure member satisfaction.
• Problem-solving skills to spot issues proactively.
• Ability to work safely and in compliance with guidelines.

Please note - All offers are subject to a successful DBS check in this role.

Come and be part of something new & special - Work, Grow & Play the Village Way!