Legal Trainer

DAS; Bristol; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading legal services provider is seeking a Technical Legal Trainer in Bristol to deliver training to Legal Advisers and support their professional development. The ideal candidate will possess strong communication and training skills, with practical knowledge in areas such as Employment and Property Law. The role requires on-site presence at least 3-4 times per week and offers a competitive salary, 27 days holiday, private medical insurance, and a company pension scheme.

Benefits

27 days holiday, with options to buy more

Private Medical Insurance

Company Pension Scheme

Employee discounts and social activities

Qualifications

• Experienced legal professional with a passion for training and development.
• Ability to work collaboratively across multiple sites.
• Strong negotiation and attention to detail.

Responsibilities

• Deliver legal training to Legal Advisers.
• Identify training needs through monitoring calls.
• Assist with complex legal queries.

Skills

Legal knowledge

Training delivery

Communication skills

Problem-solving skills

Job description

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These are exciting times at ARAG, as we are experiencing positive business change and sustained growth across our Legal Advice teams. We now have a Technical Legal Trainer opportunity available.

In this role, you will support the delivery of technical legal training (both face-to-face and online) across our Legal Advice department (dual site), while helping provide a professional Legal Advice service to our commercial and personal customers.

Your role will involve supporting, coaching, and mentoring new and existing Legal Advisers, and deputising in the absence of the Team Leaders, providing technical expertise and guidance.

We have Legal Advice teams based at both our Bristol and Bedwas offices. Due to the face-to-face nature of the training, this role requires on-site work 3-4 times per week at both locations.

Key responsibilities include:

1. Identifying training needs (TNA) through monitoring legal advice calls and providing feedback.
2. Delivering legal training to Legal Advisers on various areas of law.
3. Assisting with complex legal queries and acting as a referral point.
4. Designing and developing training content in line with legal and regulatory updates.
5. Managing customer experience professionally, maintaining engagement, and exceeding service levels.
6. Proposing new ideas and liaising with colleagues to improve practices.
7. Supporting strategic initiatives to develop the Legal Advice service.
8. Ensuring compliance with SRA regulations and statutory obligations.
9. Staying updated on legal and regulatory changes and updating training content accordingly.

About You

You will be an experienced legal professional passionate about training and development, with a commitment to excellent customer outcomes.

Key qualities include approachability, strong communication skills, influencing ability, and engaging facilitation skills.

Additional requirements:

• Practical knowledge of Employment, Property, Consumer Law, and willingness to learn other legal areas.
• Ability to work collaboratively across sites.
• Strong negotiation, attention to detail, and proactive problem-solving skills.
• Effective training delivery skills adapted to diverse learners.
• Excellent customer service skills and understanding of its importance.
• Ability to meet targets and SLAs.
• Willingness to travel between Bristol and Bedwas weekly.

Additional Information

We value independent thinking and ownership. Our offices are centrally located in Bristol, near Temple Meads station. We promote flexible working and work-life balance, offering a competitive salary and benefits such as:

• 27 days holiday, with options to buy more
• Private Medical Insurance
• Company Pension Scheme
• Income and Legal Protection
• European Motor and Home Emergency Assistance
• Salary sacrifice schemes including Cycle to Work
• Employee discounts and social activities

If you're interested and believe your transferable experience aligns, we encourage you to apply, even if you don't meet all criteria.