Legal Solutions Assistant

Imserv Europe Ltd; Milton Keynes; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

28 days' holiday plus Bank Holidays (P

Buy & sell annual leave scheme

Enhanced salary sacrifice pension

Life assurance (up to 6x salary)

Simply Health plan (upgrade options)

Car salary sacrifice scheme

Job summary

IMSERV in the United Kingdom seeks a Legal Solutions Assistant to bolster efficient, commercially focused legal services. You will join a small in-house team, handling contract management, legal records, and technology-enabled process improvements.

You will triage requests, support the contract lifecycle, prepare drafts, conduct research, and train staff on AI-driven workflows. The role combines legal support with operations and tech-enabled efficiency.

Qualifications

• Experience supporting contract management processes.
• Experience using AI tools and technology effectively in a professional environment.
• Experience working within an in-house legal team or legal operations function.
• Strong communication with colleagues, customers and external stakeholders.
• Excellent organisational skills and ability to manage deadlines.

Responsibilities

• Manage intake, triage and tracking of legal requests.
• Assist with contract lifecycle from prep to storage of agreements.
• Support contract renewals, expiries, notice periods and obligations.
• Prepare first drafts of standard legal documents and templates.
• Conduct legal and commercial research to support the team.
• Act as super-user for the legal AI lifecycle system and document management platforms.
• Utilise approved AI tools for document review and contract analysis.
• Support testing and adoption of new legal tech solutions.
• Provide first line training on legal tech to stakeholders.
• Triage claims, complaints, correspondence and potential disputes, logging and escalation.

Skills

Legal operations

Contract lifecycle support

Legal research

AI tools usage

Document management

Stakeholder communication

Tools

Microsoft Power Automate

Legal AI platforms

Job description

The Legal Solutions Assistant plays a key role in supporting the delivery of efficient, commercially focused legal services across the business. Working as part of a small in-house legal team, the role combines legal support, legal operations, contract management, technology utilization and process improvement. This role will assist with the management of contracts and other legal records, team compliance activities and legal workflows whilst leveraging legal technology, AI tools and automation solutions to improve efficiency and service delivery.

• Manage the intake, triage and tracking of legal requests.
• Support the legal team throughout the contract lifecycle, including preparation, review, execution and storage of agreements.
• Assist with contract renewals, expiries, notice periods and key contractual obligations.
• Prepare first drafts of standard legal documents, templates and correspondence using approved precedents.
• Conduct legal and commercial research to support the legal team.
• Act as a super-user for the team's legal AI contract life cycle system technology platforms and document management systems and processes.
• Utilise approved AI tools to assist with document review, contract analysis, legal research and information management.
• Support testing, implementation and adoption of new legal technology solutions.
• Provide first line support and training to stakeholders on the team's legal AI contract life cycle system and other legal team technology solutions.
• Triage incoming claims, complaints, legal correspondence and potential disputes, ensuring matters are logged, prioritised and escalated appropriately.
  This role is suited to an organised and technologically capable individual who is interested in legal operations, legal technology and the practical application of law in a commercial environment., Ability to confidently and clearly communicate with colleagues, customers and external stakeholders in both written and verbal
• Strong analytical and problem-solving skills with the ability to break down processes and identify improvements
• Demonstrable ability to proactively manage competing priorities and deadlines, and to keep work moving forward effectively
• Excellent organisational skills, including efficient mailbox management and the ability to work to deadlines., Experience supporting contract management processes.
• Experience using AI tools and technology effectively and responsibly in a professional environment
• Experience supporting dispute resolution, claims handling, litigation, regulatory investigations or similar case management activities.
• Experience organizing large volumes of documents and files with strong attention to detail.
• Solid experience of analysing and improving legal processes, particularly through the use of technology tools and automation.
• Experience working within an in-house legal team, legal operations function, compliance team or similar professional services environment ( )
• Legal Assistant, Paralegal or Legal Operations experience ( )
• Experience with workflow automation tools such as Microsoft Power Automate ( )
• Experience using legal AI platforms for contract review or legal research ( )

All points marked with ( ) are desirable and are not essential to the position.
At IMSERV, we're proud to be one of the UK's leading energy data and metering specialists. We deliver award-winning services to customers across the country, providing specialist metering technology for electricity, gas and water, alongside highly accurate energy data collection services.

• 28 days' holiday plus Bank Holidays (Pro Rata)
• Buy & sell annual leave scheme
• Enhanced salary sacrifice pension
• Life assurance (up to 6x salary )
• Simply Health plan (with upgrade options)
• Car salary sacrifice scheme