Legal Recoveries Executive

TN United Kingdom; Stoke Poges; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Legal Recoveries Executive to join their dynamic Collections & Legal Recoveries Team. This role involves maximizing recoveries and minimizing losses on a portfolio of bad debt cases while ensuring compliance with legal and commercial interests. The company values a friendly and engaging culture, offering a flexible hybrid working model that allows for a balance between office and remote work. With a focus on personal and professional growth, this position offers a performance-based bonus, generous pension contributions, and comprehensive healthcare benefits, making it an ideal opportunity for motivated individuals looking to make a significant impact in the financial sector.

Benefits

Performance-Based Bonus

Hybrid Working

Pension Plan

26 Days Annual Leave

Private Healthcare

Qualifications

• Experience in collections/recoveries and knowledge of court processes are essential.
• Self-motivated and results-driven with strong negotiation skills.

Responsibilities

• Maximise recoveries through negotiations and managing a portfolio of bad debt cases.
• Support customers in financial difficulty and ensure fair treatment.

Skills

Negotiation Skills

Collections Experience

Knowledge of Court Process

Communication Skills

Microsoft Office

Financial Analysis

Self-motivated

Job description

There are exciting opportunities to join our Collections & Legal Recoveries Team in Stoke Poges. As a Legal Recoveries Executive, you will be responsible for maximising recoveries and minimising losses on your own portfolio of bad debt cases, whilst ensuring the legal and commercial interests of the business are protected at all times.

Whilst the position is based in our Stoke Poges office, we have a flexible working model of 2/3 days in the office and the rest from home.

It’s incredibly important that our people enjoy working here and therefore we take great pride in having a friendly, helpful and engaging culture.

What are my responsibilities?

• Maximising recoveries through negotiating settlements, payment arrangements, resolving disputes and litigation cases.
• Manage a portfolio of cases efficiently and promptly, ensuring effective communication with lessees and external parties (such as solicitors, accountants, and insolvency practitioners) through telephone, official correspondence, and customer meetings.
• Conduct financial reviews of customers to consider appropriate action including agreeing payment arrangements, negotiating settlements, and commencing legal proceedings to recover sums owed.
• Support customers in financial difficulty or vulnerable situations to ensure we are treating the customers fairly and facilitating the best outcome.
• Work with Customer Relations Department to resolve agreement disputes.
• Manage claims through our solicitors and support with issuing claims, handling defended cases, preparing witness statements, and attending hearings where applicable.
• Support on insolvency portfolio ensuring the best possible outcome is achieved through novations, asset sales, and settlements.
• Collaborate with other areas of the business to share insights from the bad debt portfolio.
• Log payments received on bad debt cases and ensure all reports are kept up to date.
• Adhere to the Collections & Legal Recoveries guidelines to ensure all activity is within specified compliance requirements and that all agreed productivity and effectiveness targets are met.

What skills and experience will you bring to the role?

• The desire and ability to overcome barriers and resolve arrears & bad debt situations in order to achieve revenue goals (both team and individual) is key to this role.
• Experience within collections/recoveries.
• Knowledge of contracts and consumer credit would be advantageous.
• Knowledge of court process (small claims – essential / fast track, multitrack – preferred).
• Experience issuing a recoveries claim and managing through the court process would be advantageous.
• Banking, leasing, or finance industry experience is preferred.
• Experience in using Microsoft Office packages.
• Self-motivated, process-focused, results-driven.
• Experience in a busy and challenging corporate environment.

What can we offer?

• Performance-Based Bonus: Enjoy a quarterly bonus linked to individual and department performance.
• Hybrid Working: Achieve a healthy work-life balance with our hybrid working arrangements.
• Pension Plan: Secure your future with our generous pension scheme, with employer contributions up to 10%.
• Time Off: Recharge and rejuvenate with 26 days of annual leave (plus bank holidays), and the option to buy or sell an additional 5 days.
• Private Healthcare: Free BUPA plan, plus subsidised healthcare for immediate family members.

We value your unique identity and perspective and are fully committed to providing equal opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us! So that we can support you to be your best during the application and interview process, please let us know if you have any specific requirements.