Legal Receptionist

WizeHire, Inc; England; On-site; GBP 10,000 - 40,000; Full time

Job summary

A legal firm in the United Kingdom seeks a client-focused Legal Receptionist to manage calls, greet clients, and support office operations in a fast-paced environment. The ideal candidate has at least 1 year of experience and possesses excellent customer service skills. Bilingual candidates are encouraged to apply for this role which offers competitive compensation and benefits including health insurance and paid time off.

Benefits

401(k) with 3% firm contribution

Health insurance

Paid time off

Qualifications

• Minimum 1 year of experience as a legal receptionist.
• Excellent communication skills are essential.
• Ability to remain calm and professional in high-pressure situations.

Responsibilities

• Answer and manage high-volume phone calls.
• Greet clients and maintain a welcoming environment.
• Conduct client intakes and manage case software.

Skills

Customer service orientation

Interpersonal skills

Bilingual (Spanish)

Problem-solving

Detail-oriented

Job description

Overview

TonaLaw is seeking a professional and client-focused LegalReceptionist to be the first point of contact for clients and visitors. The ideal candidate thrives in a fast-paced environment, maintains a friendly and empathetic demeanor, and provides outstanding customer service in the face of high-stress scenarios. This role involves handling a high volume of calls, greeting clients, and supporting daily office operations to ensure a positive client experience.

Benefits

Benefits include:

• 401(k) with 3% firm contribution
• Health insurance
• Paid time off (including firm-wide holiday closure Dec 24–Jan 1)

Compensation

Compensation: $47,500 and up

Responsibilities

• Answer, screen, and route high-volume phone calls professionally.
• Greet clients and visitors, ensuring a welcoming first impression.
• Conduct brief client intakes and open matters in case management software.
• Handle messages, mail, faxes, and office supply management.
• Assess the client’s state and diffuse difficult situations with empathy.
• Assist with routine projects, including FedEx shipments and client gift baskets.
• Support operations to maintain smooth daily office functioning.

Qualifications

• Minimum 1 year of experience as a legal receptionist.
• Bilingual (Spanish) is a plus.
• Strong customer service orientation with a positive, professional demeanor.
• Excellent interpersonal and communication skills.
• Ability to maintain composure and professionalism in high-pressure situations.
• Team-oriented with the ability to collaborate effectively across departments.
• Detail-oriented, organized, and proactive problem solver.

About TonaLaw

At TonaLaw, our purpose is simple: we turn setbacks into comebacks. We specialize in personal injury litigation, trials, and no-fault collections, and we are relentless in pursuing justice for clients.

We are guided by our Core Values, which shape everything we do: People First, Excellence, Kind Candor, Driven, Mindset, and Discipline. These guide how we work with clients and each other.

We believe the best results come from the best teams. At TonaLaw, you’ll find a supportive, growth-oriented environment where collaboration, accountability, and excellence are not just encouraged, they’re expected. If you’re driven, strategic, and compassionate, you’ll thrive here.