Legal Process Improvement Manager

Allen & Overy; London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading law firm in London is seeking a Legal Process Improvement Manager to enhance their service delivery through process improvement projects. You will manage end-to-end improvements, analyze data, and collaborate with practice areas. Ideal candidates should have consultancy experience and preferably Lean Six Sigma accreditation. This position supports a hybrid working model requiring at least 60% office presence.

Benefits

Pension

Insurance

Medical resources

Mental health services

Wellbeing services

Qualifications

• Strong consultancy skills and experience.
• Lean Six Sigma training and accreditation preferred.
• Experience in professional services, operational excellence, or business transformation projects.
• Experience in legal process improvement and change management.
• Ability to manage multiple projects and deliver results.

Responsibilities

• Managing legal process improvement projects.
• Analyzing data to identify areas for improvement.
• Creating business cases for change and securing sponsorship.
• Facilitating workshops for stakeholder input.
• Leading cultural change and measuring process effectiveness.

Skills

Consultancy skills

Lean Six Sigma training

Data analysis skills

Problem-solving skills

Organizational skills

Interpersonal skills

Job description

Social network you want to login/join with:

Legal Process Improvement Manager, London

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference:

224e6f35d335

Job Views:

25

Posted:

12.08.2025

Expiry Date:

26.09.2025

Job Description:

We are currently recruiting for a Legal Process Improvement Manager to join our team in London to support building the firm’s capability in legal process improvement. This includes creating a framework to identify, design, implement, monitor, and measure process improvement projects across practice groups.

Legal Process Improvement is a team within Advanced Delivery & Solutions, aimed at transforming service delivery and improving outcomes for the firm, our people, and our clients. Responsibilities include:

1. Identifying and prioritizing legal process improvement projects with practice areas
2. Delivering end-to-end legal process improvements using Advanced Delivery & Solutions technology
3. Promoting and facilitating the use of solutions by practice groups
4. Supporting long-term adoption of new ways of working

Role and responsibilities:

• Managing legal process improvement projects, including change management
• Analyzing data to identify areas for improvement
• Working with practice groups to analyze legal services
• Creating business cases for change and securing sponsorship
• Reviewing legal work using process improvement methodologies
• Facilitating workshops for stakeholder input and buy-in
• Identifying root causes and developing solutions
• Managing subject matter experts and supporting pilot projects
• Leading cultural change and measuring process effectiveness

Key requirements:

• Strong consultancy skills and experience
• Lean Six Sigma training and accreditation preferred
• Experience in professional services, operational excellence, or business transformation projects
• Experience in legal process improvement and change management
• Strategic thinking and data analysis skills
• Self-starter with initiative and decision-making skills
• Ability to manage multiple projects and deliver results
• Strong analytical, problem-solving, and technology skills
• Excellent organizational and interpersonal skills

If you require additional support due to a disability or health condition, please contact our recruitment team for adjustments. We are an equal opportunities employer and value diversity. Our benefits include pension, insurance, medical, mental health resources, wellbeing services, and more. Our hybrid working policy requires at least 60% office-based work.