Legal Onboarding Advisor

MesaBilling; Liverpool; On-site; GBP 23,000; Full time

Job summary

MesaBilling is seeking a Legal Onboarding Advisor in Liverpool City Centre to review and validate new cases for funding. This role involves client interaction, ensuring clear communication of terms, and assessing claims against criteria. Ideal candidates will have legal training and customer service experience.

Benefits

Christmas closure & Birthdays off

"Personal Time" to attend external appointments

Employee Assistance Programme

Staff Referral Bonus

Reduced parking fees

Qualifications

• Understanding the principles of claims/legal industry is essential.
• Knowledge of litigation funding and insurance/legal claims is desirable.

Responsibilities

• Reviewing and validating new cases for funding suitability.
• Assisting clients in completing new claims inquiries online and via phone.
• Documenting information according to Standard Operating Procedure.

Skills

Customer service practices

Legal principles understanding

Data entry and typing skills

Self-drive

Education

Legal training and/or qualification

Job description

Job Title:Legal Onboarding Advisor

Salary:£23,000 Full-Time, Permanent, 35 hours

Location:Liverpool City Centre (Office based)

Shifts:Mon-Fri, Flexibility to work between the hours of 9am and 8pm

Weekly set shifts of either 9-5pm / 10-6pm / 12-8pm on a rotational basis

1x Saturday per month (mid-week rest day)

We are currently recruiting for a Legal Onboarding Advisor to join a successful and fast paced legal firm in Liverpool City Centre

You will be responsible for reviewing and validating new cases for suitability for funding and litigation, ensuring only the strongest cases are put forward. Assisting clients in completing new claim enquires online and over the phone, you will ensure the businesses terms and conditions, fees and funding options are thoroughly explained, whilst displaying a professional company image throughout

Responsibilities:

• Carrying out administrative services, including liaising with clients, third parties and other businesses
• Answering incoming calls and responding to client correspondence
• Upselling case benefits, ensuring new claims conversions
• Document all information according to Standard Operating Procedure
• Adhere to SLA's and KPI's
• Liaise with multiple internal departments to ensure claim progression
• Adhering to legal requirements, industry regulations and customer quality standards set by the company
• Ability to be proficient at all times, ensuring correspondence such as letters, emails, social media and telephone calls are actioned/compiled in a professional manor.
• Excellent telephone,data entry and typing skills.
• Ability to learn new systems.
• Self-drive, results orientated who can critically assess own performance.
• Collecting and assessing accurate information and documents to proceed with a case
• Assessing the merits of a claim against a set criteria and analysing client credibility
  
  

Requirements:

• Legal training and / or qualification desirable
• Understanding the principles of claims/legal industry is essential
• Knowledge of customer service practices and principles
• Knowledge of litigation funding, insurance/legal claims the financial service industry is desirable
• Use of claims management and contactcentrediallersystems desirable
  
  

Benefits:

• Christmas closure & Birthdays off
• "Personal Time" to attend external appointments
• Employee Assistance Programme
• Staff Referral Bonus
• Reduced parking fees
  
  

This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time.Job Title:Legal Onboarding Advisor

Salary:£23,000 Full-Time, Permanent, 35 hours

Location:Liverpool City Centre (Office based)

Shifts:Mon-Fri, Flexibility to work between the hours of 9am and 8pm

Weekly set shifts of either 9-5pm / 10-6pm / 12-8pm on a rotational basis

1x Saturday per month (mid-week rest day)

We are currently recruiting for a Legal Onboarding Advisor to join a successful and fast paced legal firm in Liverpool City Centre

You will be responsible for reviewing and validating new cases for suitability for funding and litigation, ensuring only the strongest cases are put forward. Assisting clients in completing new claim enquires online and over the phone, you will ensure the businesses terms and conditions, fees and funding options are thoroughly explained, whilst displaying a professional company image throughout

Benefits:

• Christmas closure & Birthdays off
• "Personal Time" to attend external appointments
• Employee Assistance Programme
• Staff Referral Bonus
• Reduced parking fees
  
  

This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time.