Legal Group Administration Officer

HM REVENUE & CUSTOMS; North East; Hybrid; GBP 28,000 - 33,000; Full time

Job summary

A government department in the UK is seeking multiple Administrative Officers to support legal professionals. The role involves case management, liaising with stakeholders, and supporting legal documentation within a flexible work environment. Candidates must have two GCSEs in Maths and English and strong communication skills. Join a committed team that values diversity and inclusivity.

Benefits

Generous leave (25 days rising to 30)

Civil Service pension contribution

Flexible working policies

Qualifications

• Capability to handle sensitive information with attention to detail.
• Strong communication skills required for liaising with stakeholders.

Responsibilities

• Register and close cases on case management systems.
• Liaise with internal and external stakeholders.
• Draft and serve legal documents in the Insolvency and Enforcement team.

Skills

Independent work capability

Excellent written and verbal communication skills

Proficiency in Microsoft Office

Education

Two GCSEs Grade 4 or above in Maths and English

Job description

Overview

Discover a career in your hands at HMRC. We offer opportunities for purpose, growth, and a workplace that values belonging. This role supports Legal Professionals within HMRC and contributes to one of the largest and most dynamic IT infrastructures in Europe. HMRC is committed to an inclusive and respectful environment and offers flexible working patterns to help you build a fulfilling career.

Diversities and perspectives are critical to our success, and we welcome applications from people from all backgrounds with the experience and skills needed to perform this role.

About HMRC Legal Group

Across HMRC Legal Group we provide legal services to the whole of HMRC, including:

• Conduct of independent reviews of decisions made by HMRC as requested by customers under statutory provisions.
• Tribunal and civil litigation on a full range of services.
• Work on new legislation and drafting of statutory instruments and other legal documents.
• Legal advice to ExCom and staff.

We also provide technical accountancy and forensic services to HMRC, and handle Ministerial Correspondence and Freedom of Information requests. The Legal Group support team provides a full range of administrative support for internal technical caseworkers, lawyers, accountants, review officers, and senior managers. There is a strong team ethos and a variety of interesting and challenging work.

Vacancies and Teams

We are recruiting for 8 x Administrative Officer (AO) vacancies across the Business Support Team and the Enforcement and Insolvency team within the NICERS business. The two teams are similar but have some differences in daily duties. Two vacancies are in the Business Support Team; six vacancies are in the Insolvency and Enforcement team. More details on the teams are explained below.

Responsibilities

Business Support Team (two vacancies):

• Register, update, and close cases on case management systems.
• Liaise confidently with internal and external stakeholders, including the Tribunal service.
• Communicate accurately in writing to internal or external contacts and/or customers.
• Contact customers by telephone and answer queries.
• Maintain and update databases, spreadsheets, and audit trails.
• Update management information and performance data.
• Be part of an in-office rota system for postal cover.
• Photocopy, print, scan documents; arrange travel and accommodation; book rooms and meetings; manage inbox of post received digitally.

Insolvency and Enforcement Team (six vacancies):

• Draft and serve legal documents following process; compile compliant court bundles.
• Accurately file documents using the court filing system; file applications for judgment.
• Negotiate payment plans; secure charging orders on property.
• Liaise with external counsel for attendance at HMRC court hearings.

Essential Criteria

• Two GCSEs Grade 4 or above (or equivalent) in Maths and English in England and Northern Ireland; or two GCSEs Grade A-C (or equivalent) in Maths and English in Wales; or two Credit Standard Grades or National Qualifications level 5 in Maths and English (or equivalents) in Scotland. List the exact qualification types and grades in the application form as required.
• Independent work capability with attention to detail and high standards for handling sensitive information.
• Excellent written and verbal communication skills; proficiency in Microsoft Office suite (Word, Excel, PowerPoint).

Benefits and Working Arrangements

Salary and pension: Salary £28,016 plus £8,116 employer contribution to Civil Service Defined Benefit Pension scheme. HMRC offers flexible and hybrid working policies; generous leave (25 days rising to 30).

• Pension – Alpha scheme with significant employer contributions.
• Family-friendly policies and personal support; coaching and development opportunities.
• Flexible working requests considered where possible.

Eligibility and Selection

This role is not eligible for Skilled Worker sponsorship. Applicants will be subject to standard Civil Service recruitment processes, including pre-employment screening and DBS considerations. A merit list will be used to appoint in merit order. An initial sift may be performed on the Essential Criteria. Interviews will assess behaviour and strengths-based responses.

Application and Contact

Questions about accessibility or adjustments in the application process should be directed to the recruitment team. For eligibility and location details, review the information provided in the advert and on the Civil Service recruitment pages. Applicants should be prepared for a potential travel requirement and to attend the specified office if successful.

Notes

The Civil Service embraces diversity and inclusion; the Civil Service Code applies to all employees. Information on sponsorship, nationality requirements, and other Civil Service policies is provided in the advert.