Legal & Governance Manager, COG Claims Vendor Management

Chubb; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Legal & Governance Manager to enhance their Claims Vendor Management function. This role is perfect for a qualified lawyer with over 5 years of experience, looking to transition into a dynamic commercial environment. You will oversee contract negotiations, manage vendor relationships, and ensure compliance with internal guidelines. Join a global leader in insurance, where your expertise will contribute to shaping vendor strategies and improving service delivery. This is an exciting opportunity to work closely with diverse teams and make a significant impact in a collaborative setting.

Benefits

Pension

Annual Bonus

25 Days Leave + 5 Optional Days

Private Medical

Share Purchase Plan

Life Assurance

Subsidized Gym

Learning & Development

Employee Assistance Program

Qualifications

• Qualified lawyer with 5+ years PQE and claims handling experience.
• Ability to analyze complex legal issues and develop customer-focused solutions.

Responsibilities

• Oversee contract negotiations and manage vendor relationships.
• Support drafting agreements and resolving disputes with vendors.

Skills

Legal Analysis

Contract Negotiation

Claims Handling

Stakeholder Communication

Organizational Skills

Attention to Detail

Education

Qualified Lawyer in the UK

Tools

Microsoft Office

Excel

Job description

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Job Description

The Claims Vendor Management Function is responsible for acquiring services from external vendors to support the delivery of the Chubb Claims service and managing those vendor relationships.

Our team supports the international business within Chubb, known as COG, which includes four regions: Europe, Middle East & Africa; South & Central America; Asia, Australia & New Zealand; and Japan.

The team is multi-faceted. Responsibilities include overseeing contract negotiations, reviewing vendor performance, coordinating with internal stakeholders, onboarding new vendors, evaluating proposals, terminating relationships, and managing run-off.

This role offers an opportunity to work closely with Chubb’s legal teams, colleagues globally, and third parties, ideal for someone with a legal background transitioning into a dynamic commercial environment.

Key Responsibilities

• Report to the Vice President, COG Claims Vendor Management.
• Support drafting agreements, interpreting contract language, and resolving disputes with legal and vendor teams.
• Manage Claims Vendor Templates, Guidelines, and Governance documents.
• Maintain and circulate updated Vendor Management policies and procedures.
• Ensure Vendor Management Compliance according to internal guidelines and act as liaison with Legal, Risk, Compliance, and Info Security functions, including global teams.
• Communicate with internal and external stakeholders effectively.
• Escalate systemic vendor issues from regions to the COG team.
• Prepare reports for senior stakeholders, including sensitive material, to inform decision-making.
• Support performance management of legal vendors, benchmarking, KPI analysis, and billing review guidance.
• Monitor industry trends for new Vendor Management concepts.
• Report on strategic vendor reviews, including performance against SLAs, issues, and actions.

Qualifications

• Qualified lawyer in the UK with 5+ years PQE.
• Claims handling experience.
• Flexibility to work across multiple time zones.
• Understanding of contract agreements, terms, and conditions.
• Ability to analyze complex legal issues and develop creative, customer-focused solutions.
• Knowledge of legal, regulatory, and compliance concepts.
• Excellent drafting, analytical, and attention-to-detail skills.
• Proficiency in producing accurate documentation within deadlines.
• Self-motivated, eager to learn, team-oriented.
• Maintains confidentiality and integrity.
• Strong organizational and relationship-building skills.
• Proficient with Microsoft Office, especially Excel (charts, pivot tables).

What We Offer

Pension, annual bonus, 25 days leave + 5 optional days, Private Medical, Share Purchase Plan, Life Assurance, subsidized gym, learning & development, Employee Assistance Program.

Our Values

Integrity, Client Focus, Respect, Excellence, Teamwork.

Diversity & Inclusion

We value diversity and are committed to an inclusive recruitment process. Reasonable adjustments available for applicants with disabilities.

More info: Diversity & Inclusion

About Us

Chubb is a global leader in insurance, operating in 54 countries, offering a wide range of insurance products with a focus on financial strength, underwriting, and claims expertise.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Project Management and IT
• Industry: Insurance