Legal Engineer, Custom Solutions

HARVEY; Greater London; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Restaurant or travel stipends

Job summary

Harvey is seeking Legal Product Specialists who are experienced lawyers from top-tier firms. You will leverage your legal expertise to help customers integrate Harvey into daily workflows, drive adoption, and support long-term expansion and renewal.

You will work with Customer Success Managers and Account Executives to build trusted advisory relationships. You will translate legal needs into product feedback, design onboarding and training sessions, identify expansion opportunities, monitor

Qualifications

• JD or equivalent legal qualification.
• At least 3 years practicing law at a top-tier firm (Vault 50).
• Strong executive engagement with decision makers and credibility at all levels.
• Outstanding presentation skills for legal and executive audiences.
• Solid understanding of legal processes and challenges in practice.
• Curiosity about AI's potential to transform the legal industry.
• Sales or customer-facing experience is a plus.

Responsibilities

• Build trusted relationships with law firm and in-house legal teams by understanding their workflows and offering tailored guidance on Harvey's AI integration.
• Design and lead onboarding sessions, training workshops, and ongoing enablement programs to drive adoption and value.
• Act as a strategic partner to Customer Success Managers and Account Executives to identify expansion opportunities and support renewals.
• Proactively surface adoption obstacles and develop strategies to overcome them.
• Translate legal practice needs into actionable feedback for product and engineering teams.
• Monitor usage trends and re-engage at-risk accounts or uncover untapped opportunities.
• Contribute to customer-facing content (training materials, use case guides, FAQs) to ensure ongoing success across practice areas.
• Support Harvey's brand by delivering high-quality, domain-specific guidance for top-tier legal professionals.
• Travel may be required to client offices and company sites.

Skills

Executive engagement

Presentation skills

Client relationship building

Understanding of legal processes

Curiosity about AI in law

Sales or business development

Education

JD or equivalent

Job description

Why Harvey

At Harvey, we're transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we're reshaping how critical knowledge work gets done for decades to come.

This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We're scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth - personal, professional, and financial - is unmatched.

Our team moves fast, takes ownership, and is deeply committed to the mission - operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.

At Harvey, the future of professional services is being written today - and we're just getting started.

Role Overview

Harvey's Legal Product Specialists are experienced lawyers from top-tier firms who leverage their legal expertise to help customers seamlessly integrate Harvey into their daily workflows-driving adoption, increasing utilization, and supporting long-term expansion and renewal.. Legal Product Specialists collaborate closely with Harvey's Customer Success Managers and Account Executives to drive all facets of the post-sales strategy. They develop consultative relationships with law firm partners, associates, innovation teams, and in-house counsel at private equity firms and Fortune 500 companies-serving as trusted advisors on how Harvey's AI solutions can enhance legal effectiveness and efficiency.

Legal Product Specialists draw on their legal training and practice experience to ask thoughtful questions, uncover adoption barriers, and develop tailored strategies that build credibility with customers. They partner with Customer Success Managers and Account Executives to communicate Harvey's value through a mix of large group sessions, small workshops, and one-on-one conversations.

What You'll Do

• Build trusted relationships with law firm and in-house legal teams by understanding their unique workflows and offering tailored guidance on how to incorporate Harvey's AI into their daily practice.

• Design and lead onboarding sessions, training workshops, and ongoing enablement programs that drive adoption and maximize the value of Harvey's platform.

• Act as a strategic partner to Customer Success Managers and Account Executives to identify expansion opportunities and support renewal efforts through demonstrated impact and engagement.

• Proactively surface obstacles to adoption by engaging users with thoughtful questions and legal empathy, then develop and implement strategies to overcome them.

• Translate legal practice needs into actionable feedback for the product and engineering teams, helping to shape product development through a lawyer's lens.

• Monitor usage trends and identify at-risk accounts or untapped opportunities, working cross-functionally to re-engage users and showcase new or underutilized capabilities.

• Contribute to customer-facing content (e.g., training materials, use case guides, FAQ resources) to ensure continued customer success across a range of practice areas.

• Support the credibility and brand of Harvey as the leading AI platform for lawyers by delivering high-quality, domain-specific guidance that meets the expectations of top-tier legal professionals.

• Travel may be required from time to time, including visits to customer office locations and company offices.

What You Have

• JD or equivalent legal qualification.

• At least 3 years of experience practicing law at a top-tier law firm (Vault 50 or equivalent), preferably with a corporate law or litigation focus.

• Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels.

• Outstanding presentation skills to both legal and executive audiences, whether impromptu on a whiteboard or using presentations and demos.

• Strong understanding of legal processes and challenges faced by legal professionals.

• Curiosity about AI's potential to transform the legal industry.

• Sales or customer-facing experience, including law firm business development and/or secondment, is a plus, as is experience directly managing law firm client matters and client relationships.

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Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing [e-mail]