Legal Engineer, Custom Solutions

Remote Worker LTD.; Greater London; On-site; GBP 85,000 - 110,000; Full time

Job summary

Harvey is redefining how legal and professional services operate in the UK, leveraging AI to embed into daily workflows. We are seeking Legal Product Specialists with top-tier firm experience to drive adoption, renewals, and expansion with law firms and in-house teams.

You’ll design onboarding, lead training sessions, and partner with Customer Success and Sales to translate legal needs into product feedback. Travel to client sites may be required as part of a fast-growth strategy.

Qualifications

• JD or equivalent legal qualification.
• 3+ years at a top-tier law firm (Vault 50+), with corporate or litigation focus.
• Executive engagement and client relationship skills.
• Excellent presentation and communication abilities.

Responsibilities

• Build trusted relationships with law firm and in‑house legal teams by understanding their workflows and guiding on integrating Harvey’s AI.
• Design and lead onboarding sessions, training workshops, and enablement programs to drive adoption and value.
• Act as strategic partner to identify expansion opportunities and support renewal efforts with demonstrated impact.
• Proactively surface obstacles to adoption and develop strategies to overcome them.
• Translate legal needs into actionable feedback for product and engineering teams.
• Monitor usage trends and re-engage at-risk accounts or untapped opportunities.
• Contribute to customer-facing content to ensure success across practice areas.
• Support Harvey’s credibility by delivering high-quality, domain-specific guidance.
• Travel may be required to client sites and offices.

Skills

Executive engagement skills

Outstanding presentation skills

Sales or customer-facing experience

Client relationship management

Education

JD or equivalent legal qualification

Job description

Why Harvey

At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.

This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.

Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.

At Harvey, the future of professional services is being written today — and we’re just getting started.

Role Overview

Harvey’s Legal Product Specialists are experienced lawyers from top-tier firms who leverage their legal expertise to help customers seamlessly integrate Harvey into their daily workflows—driving adoption, increasing utilization, and supporting long-term expansion and renewal. Legal Product Specialists collaborate closely with Harvey’s Customer Success Managers and Account Executives to drive all facets of the post-sales strategy. They develop consultative relationships with law firm partners, associates, innovation teams, and in-house counsel at private equity firms and Fortune 500 companies—serving as trusted advisors on how Harvey’s AI solutions can enhance legal effectiveness and efficiency.

Legal Product Specialists draw on their legal training and practice experience to ask thoughtful questions, uncover adoption barriers, and develop tailored strategies that build credibility with customers. They partner with Customer Success Managers and Account Executives to communicate Harvey’s value through a mix of large group sessions, small workshops, and one‑on‑one conversations.

What You'll Do

• Build trusted relationships with law firm and in‑house legal teams by understanding their unique workflows and offering tailored guidance on how to incorporate Harvey’s AI into their daily practice.

• Design and lead onboarding sessions, training workshops, and ongoing enablement programs that drive adoption and maximize the value of Harvey’s platform.

• Act as a strategic partner to Customer Success Managers and Account Executives to identify expansion opportunities and support renewal efforts through demonstrated impact and engagement.

• Proactively surface obstacles to adoption by engaging users with thoughtful questions and legal empathy, then develop and implement strategies to overcome them.

• Translate legal practice needs into actionable feedback for the product and engineering teams, helping to shape product development through a lawyer’s lens.

• Monitor usage trends and identify at‑risk accounts or untapped opportunities, working cross‑functionally to re‑engage users and showcase new or under‑utilized capabilities.

• Contribute to customer‑facing content (e.g., training materials, use case guides, FAQ resources) to ensure continued customer success across a range of practice areas.

• Support the credibility and brand of Harvey as the leading AI platform for lawyers by delivering high‑quality, domain‑specific guidance that meets the expectations of top‑tier legal professionals.

• Travel may be required from time to time, including visits to customer office locations and company offices.

What You Have

• JD or equivalent legal qualification.

• At least 3 years of experience practicing law at a top‑tier law firm (Vault 50 or equivalent), preferably with a corporate law or litigation focus.

• Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels.

• Outstanding presentation skills to both legal and executive audiences, whether impromptu on a whiteboard or using presentations and demos.

• Strong understanding of legal processes and challenges faced by legal professionals.

• Curiosity about AI’s potential to transform the legal industry.

• Sales or customer‑facing experience, including law firm business development and/or secondment, is a plus, as is experience directly managing law firm client matters and client relationships.

Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [here].

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Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing [e-mail]