Legal Disrepair Surveyor - Complex Case Specialist

Red Kite Community Housing; Greater London; Hybrid; GBP 61,000; Full time

Job description

Job Reference: 778
Job Type: Full Time
Salary: £60,152.12 per annum
Interview Date: TBC
Closing Date: Tuesday 6 May 2025

We will consider filling this post on an interim basis.

Location: Hybrid working - two days per week in the office in High Wycombe.

Your main responsibility will be leading on the organisation’s legal disrepair and Environmental Health Order cases in conjunction with taking ownership of a range of complex repair and sensitive tenancy issues ranging from tenant permission requests to damp, mould and condensation. You will be working closely with a variety of internal pods, tenants, contractors, specialist service providers, and third-party legal teams to achieve satisfactory outcomes and resolution to a varied caseload.

What we need you to do:

• Provide regular and professional communication and liaison with tenants and key stakeholders in relation to works instructed.
• Have a good working knowledge of relevant legislation relating to disrepair, a good understanding of appropriate codes of practice, legal processes, and court procedures.
• Take full responsibility for managing all assigned cases from start to finish in a professional and efficient manner whilst ensuring that appropriate stakeholders are updated regularly and comprehensive records are maintained.
• Manage a range of contractors, ensuring they deliver in accordance with their brief/contract requirements and comply with KPIs.
• Manage external relationships with key stakeholders, such as local authorities, solicitors, and contractors.

Where you have come from:

• A place where you have experience of working legal disrepair and Environmental Health Order cases.
• A place where you have previously worked on and successfully resolved complex housing cases.
• A customer-focused organisation.
• A housing organisation or similar, would be preferable.
• A place where there were 'best value services' and continuous improvement.

How to apply:

Have a read through the job description and if you’re excited about this opportunity take a look at our guidance notes and complete the application form and email it to [e-mail].

If you’d like to have a conversation about the role, please contact [e-mail] to arrange a chat.

35-hour week pilot:

Since June 2024 we have been piloting a change to our normal full-time, 37-hour 5-day week. Over 12 months we are trialling a shorter 35-hour week (for the same pay as before) where staff work a full day Monday to Thursday, and finish the working week at 1pm every Friday. It’s just a pilot at this stage while we evaluate its impact on our staff, our tenants, and the service we provide, but if successful we will consider a permanent move to this way of working in 2025.