Legal Delivery Team Lead

DWF Law LLP; Manchester; On-site; GBP 60,000 - 85,000; Full time

Job summary

DWF is seeking a Legal Delivery Team Lead to join our UK Delivery Centre in Manchester. You will lead and manage a team of paralegals delivering routine tasks while ensuring high-quality service, SLA adherence, and regulatory compliance.

The role offers hybrid working with three office days in Manchester and opportunities to drive process improvements, develop staff, and liaise with internal clients to meet objectives.

Qualifications

• Proven leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Strong organisational and time management skills.
• Proficiency with Case Management Systems and related software.

Responsibilities

• Lead and manage a team of paralegals to deliver routine legal tasks with high quality.
• Oversee workflow, monitor KPIs, and ensure SLA compliance.
• Maintain client confidentiality and regulatory compliance across activities.
• Conduct regular one-on-one meetings to develop team members and plan individual development.
• Engage with internal clients to align objectives and resolve escalations.
• Review files to ensure accurate progression of matters and adherence to procedures.

Skills

Team leadership

People management

Communication

Attention to detail

Case Management Systems

Tools

Case Management Systems

Job description

Why join us?

DWF are currently looking for a Legal Delivery Team Lead to join their UK Delivery Centre in Manchester.

As a Legal Delivery Team Lead, you will be responsible for leading and managing a team of paralegals who work on a wide range of routine legal tasks. You will play a crucial role in ensuring the team delivers a high-quality service both internally and externally, while adhering to service level agreements, company values and compliance policies.

The Role offers the flexibility of hybrid working with 3 office days based in our Manchester office.

Responsibilities

• Team Leadership: Provide effective leadership, setting clear expectations, and fostering a positive and productive work environment.
• Efficient Workflow: Oversee the team's workflow, ensuring efficient utilisation and adherence to defined processes and outcomes.
• Regulatory Compliance: Develop a comprehensive understanding of the regulatory environment in which the team operates, including relevant compliance policies. Ensure that the team's activities are fully compliant with these regulations.
• Confidentiality: Maintain client confidentiality at all times to safeguard sensitive information.
• Performance Metrics: Track individual Key Performance Indicators (KPIs) and contribute to overall team performance, including financial and non-financial measures, where applicable.
• Employee Development: Conduct regular one-on-one meetings (1-1s) to foster employee engagement, identify areas of improvement, and develop and document individualised development plans for team members.
• Adaptability: Exhibit flexibility in adjusting to changes in workload priorities, ensuring that the team remains responsive to evolving requirements.
• Procedural Compliance: Ensure strict adherence to the procedures of the business as outlined in core materials, manuals, and training materials.
• Client Liaison: Engage with internal clients to gather insights into operational performance and address any escalated issues. Work collaboratively to define mutually agreed-upon objectives.
• File Reviews: Conduct thorough file reviews with a high level of attention to detail to optimise the progression of matters in an efficient and effective manner.
• Values and CSR Commitment: Demonstrate the Firm's Winning Behaviours, delivering a commitment to the firm's values and Corporate Social Responsibility (CSR) agenda.
• Performance Review: Fully engage with the firm's performance review cycle to facilitate professional growth.
• Prioritisation and Organisation: Prioritise and organise work efficiently and effectively to ensure all delegated tasks are completed to specified deadlines and consistently meet high standards.
• Continuous Learning: Maintain and develop sufficient competence and legal/technical knowledge to work effectively under supervision.
• Support: Provide support and assistance to the Legal Delivery Manager to ensure Service Level Agreements (SLAs) are consistently adhered to, delivering exceptional service.

What will help you succeed in this role?

• Proven leadership and team management skills.
• Excellent communication and interpersonal abilities.
• A high level of attention to detail.
• Strong written and verbal skills and the ability to communicate with colleagues at all levels.
• A positive, enthusiastic and proactive approach.
• Strong organisational and time management skills and the ability to juggle multiple demands, prioritising workloads.
• Proficiency in using Case Management Systems and relevant software.
• Thorough understanding of relevant regulatory requirements and compliance policies.
• Ability to adapt to changing priorities and work effectively under pressure.
• Commitment to ethical and fair business practices.

What we offer?

We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF.

We are an equal opportunities employer that celebrates diversity and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed. If you're excited about the opportunity but your experience doesn’t align perfectly with all the requirements, please apply anyway. You may be the right candidate for the role or others across the wider team.

About us

DWF is a leading global provider of integrated legal and business services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.