Legal Counsel (Customer & Sales)

Legal Counsel (Customer & Sales) - B2C

Reading Hybrid

Contract role

The Opportunity

We are seeking a bright and proactive Legal Counsel (Customer & Sales) to join our dynamic client. This is an exciting chance to work with a leading telecommunications company in a fast-paced and ambitious environment. Our legal team is highly valued, working as trusted advisors and business partners to support key commercial decisions.

The Role

As Legal Counsel, you will report to the Head of Legal, Customer & Sales and work closely with cross-functional teams, including financial services, marketing, intellectual property, data protection, business, and regulatory legal teams. Your primary focus will be delivering operational legal advice to our consumer-facing business.

Your responsibilities will include:

1. Supporting go-to-market teams on new product features and services
2. Ensuring seamless, compliant customer journeys across digital, retail, and contact centres
3. Implementing new laws and updating customer terms & legal documents
4. Providing legal guidance on indirect and affiliate partner channels
5. Managing customer claims and advising on transformation programs

What We're Looking For

1. Qualified Solicitor (UK or Commonwealth jurisdiction)
2. In-house or private practice experience, ideally in telecoms, media, or communications
3. Strong knowledge of Ofcom's General Conditions & consumer law
4. Agile, innovative, and solutions-focused legal mindset
5. Strong communication & stakeholder management skills
6. Ability to work in a fast-moving and evolving business environment

This is a fantastic opportunity to contribute to an industry-leading organisation while gaining valuable hands-on experience.