Legal Counsel AVP - Customer Team

Barclays; Northampton; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Legal Counsel for their Customer Team to provide strategic legal support and ensure compliance with laws and regulations. This role involves advising on complex customer needs, managing legal risks, and facilitating compliance with consumer protection laws. The successful candidate will lead a team, influence decision-making, and develop policies to support governance. With a focus on personal growth and collaboration, this position offers a dynamic work environment where your legal expertise can make a significant impact on consumer banking operations.

Qualifications

• Qualified solicitor, barrister, or legal executive required.
• Ability to work independently and manage legal risks effectively.

Responsibilities

• Develop and implement legal strategies for risk management.
• Provide legal advice on regulatory compliance and consumer protection.
• Represent the bank in legal proceedings related to consumer banking.

Skills

Risk Management

Regulatory Compliance

Change Management

Business Acumen

Strategic Thinking

Digital and Technology Skills

Legal Document Review

Education

Qualified Solicitor

Barrister

Legal Executive

Job description

Join us as a Legal Counsel - Customer Team, Assistant Vice President at Barclays. A key purpose of this legal role is to lead legal and strategic support for our Customer strategies to ensure our Customers get the best experience of Barclays and the support they need.

This will involve advising on servicing customers with more complex needs, applying the Principle of Consumer Duty, supporting on complaints, facilitating DISP compliance, supporting remediation activity, and proactively managing emerging risks. Additionally, the role provides broader support to Barclays UK as needed, leveraging a fungible working model that offers personal growth opportunities.

The successful candidate will need to:

• be a qualified solicitor, barrister, or legal executive;
• have the ability to work independently and flexibly across a range of products and services, to identify and manage risk, provide solutions, and adapt to regulatory changes.

You may be assessed on key skills such as risk and controls, change management, business acumen, strategic thinking, digital and technology skills, along with job-specific technical skills.

This role will be based in Northampton.

Purpose of the role

Ensure consumer banking activities comply with applicable laws and regulations, and assist the bank in managing legal and regulatory risks associated with these activities.

Accountabilities

• Develop and implement best practice legal strategies for risk management and compliance.
• Provide proactive legal advice and support to the consumer banking division on issues including regulatory compliance, change management, consumer protection, and risk management.
• Represent the bank in legal proceedings related to consumer banking, such as litigation, arbitration, and investigations.
• Create and review legal documents to ensure compliance with laws and policies.
• Stay updated on legal and regulatory changes impacting consumer banking operations.
• Develop and deliver training on legal and regulatory requirements.
• Identify and communicate legal risks, ensuring they are reflected in policies, standards, and controls.

Assistant Vice President Expectations

• Advise, influence decision-making, and contribute to policy development.
• Lead a team performing complex tasks, set objectives, and coach staff.
• Demonstrate leadership behaviors to foster an environment of excellence, including listening, inspiring, aligning, and developing others.
• For individual contributors, lead collaborative assignments and guide team members.
• Consult on complex issues and support resolution of escalated issues.
• Mitigate risks and develop policies to support governance.
• Manage risks and controls related to work activities.
• Collaborate across areas to support business strategies.
• Analyze data to solve problems creatively.
• Communicate complex or sensitive information effectively.
• Influence stakeholders to achieve desired outcomes.

All colleagues are expected to embody Barclays Values: Respect, Integrity, Service, Excellence, and Stewardship, and demonstrate the Barclays Mindset: Empower, Challenge, and Drive.