Legal Claims Handler - Non Bodily Injury Claims

Direct Line Insurance Group; Bristol; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a leading insurance group as a Legal Claims Handler in Bristol, supporting customers through complex legal claims while ensuring fair outcomes. This full-time hybrid role allows for a blend of office and remote work, enhancing work-life balance. The position requires experience or qualifications in legal claims handling, offering competitive remuneration and benefits.

Benefits

Performance-based bonus

Pension options

Insurance discounts

Health options

EV car scheme

Generous holidays

Share schemes

Employee discounts

Qualifications

• Experience in legal expenses claims handling or a related law qualification.
• Strong decision-making and customer service skills.
• Ability to manage risks according to the Risk Framework.

Responsibilities

• Support customers through complex legal claims and validate indemnity.
• Manage legal representation and control costs related to claims.
• Ensure compliance with internal policies and Treating Customers Fairly (TCF).

Skills

Customer Support

Legal Claims Processing

Decision Making

Risk Management

Education

Law Degree

Cilex or similar qualification

Job description

Legal Claims Handler - Non Bodily Injury Claims (Formal Complaints)

Location: Bristol - The Core | Full Time | Hybrid (2 days in the office)

Posted: 12 Days Ago | Requisition ID: R-19301

Join us as a Legal Claims Handler, where you'll support customers through complex legal claims, ensuring fair outcomes and keeping claims on track.

About us:

DLG is evolving, embracing new opportunities and putting customers at the heart of everything we do. We encourage skill development and empower our teams to excel.

Our contact centre teams provide vital support, from helping with queries to assisting in claims, fostering a friendly and well-trained environment.

What you'll be doing:

• Support customers through complex legal claims, assessing and validating indemnity, managing legal representation, and controlling costs.
• Challenge legal representatives when necessary, make decisions on policy cover, and ensure claims progress smoothly.

Main responsibilities:

• Validate legal expenses cover requests and determine appropriate options.
• Authorize claim repudiation or rejection following business rules.
• Oversee legal representatives' handling of claims to manage costs.
• Manage customer expectations, explain decisions, and resolve concerns.
• Ensure compliance with Treating Customers Fairly (TCF) and internal policies.
• Conduct Quality Assurance reviews and provide feedback.
• Identify and manage risks according to the Risk Framework.

What we're looking for:

Experience in legal expenses claims handling or related disciplines, or a Law degree, Cilex, or similar qualification.

What we’ll give you:

• Performance-based bonus, pension, insurance discounts, health options, EV car scheme, generous holidays, share schemes, discounts, and more.

Ways of Working:

Our hybrid model involves at least 2 days a week in the office, supporting work-life balance and flexibility.

Be yourself:

DLG is committed to diversity and inclusion, offering adjustments in our recruitment process to support all candidates.

#LI-PK1 #LI-Hybrid