Legal Claims Consultant

Princess Cruises; Southampton; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading cruise line company in Southampton is seeking a Legal Claims Consultant to manage personal injury and breach of contract claims. The role involves handling a caseload, conducting detailed investigations, and liaising with customers and internal teams. Ideal candidates will have a law degree or equivalent experience, strong commercial acumen, and excellent communication skills. A hybrid work model is available.

Benefits

Employee Discounted Cruising

Minimum 25 days leave

Health Cash Plan

Learning and development opportunities

Employee-led networks

Qualifications

• Proven litigation experience in personal injury and contractual claims.
• Knowledge of CPR and court processes.
• Experience valuing personal injury claims.

Responsibilities

• Handle and manage personal injury and breach of contract claims.
• Liaise with guests, crew, and their representatives regarding claims.
• Investigate claims thoroughly and liaise with relevant personnel.

Skills

Legal qualification to degree level

Claims handling

Communication skills

Commercial acumen

Education

Degree in Law or relevant experience

Job description

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Carnival UK are a leading name in the holiday sector, dedicated to delivering unforgettable holiday happiness to our customers. Our success is built on a foundation of diverse talents and perspectives, and we believe in fostering an inclusive environment where everyone can thrive.

In our continuous journey of growth and innovation at Carnival UK, we are seeking a Legal Claims Consultantto bring fresh insights and expertise to our legal department.

Role Overview

The Legal Claims Consultantwill handle guest and crew personal injury claims, and breach of contract claims, made against the company for all Carnival UK’s cruise brands (P&O Cruises, Cunard, Princess, Seabourn and Holland America Line). You will be responsible for your own case load of approx. 100 cases, from beginning (receiving and investigating a claim) to end (determining and implementing an appropriate strategy for settling or defending the claim, monitoring and reviewing financial reserves on a regular basis). Case types may include mediation, arbitration and County Court claims.

Acting as a part of the Carnival UK Legal Department, you will also assist generally in the provision of legal advice to all parts of the Carnival UK business as required. Adding value via your proactive thinking, engagement with the business, and trend or liability identification - in order to reduce exposure for the future, improve the way we provide our holidays and to save costs.

This pivotal role will involve:

• Corresponding and dealing on the phone with guests and crew members directly and / or their legal representatives in relation to claims.
• Logging, monitoring, and updating claims and financial reserves as required, on Company’s case management system.
• Carrying out detailed valuations of general and special damages where applicable (including complex loss of earnings claims, care and assistance and loss of enjoyment), with the aid of JCG guidelines and case law review.
• Undertaking thorough investigations into all claims by liaising with the appropriate departments shoreside and interviewing /taking statements from relevant personnel on board the ships, as well as visiting accident location sites on board where necessary. Working closely with the ships to assist with on board resolution of claims.
• Making considered judgements as to reaching settlement or defending claims as appropriate on legal and commercial grounds.

This role is positioned at CUK09 level within our organization and is available on a full-time permanentbasis. We offer hybrid work including up to two days from home.

What You'll Bring:

Your unique background and skills are what will make you stand out. We're looking for:

• Legal qualification to degree level or proven litigation experience in the handling and settlement of personal injury and contractual claims
• A broad-based experience of claims handling, including complex personal injury and breach of contract claims
• Good knowledge of the CPR and experience of small claims, fast track and multi-track court processes and procedures and of dealing with complex or group actions
• Familiarity with Judicial College Guidelines on personal injury quantum and experience of valuing personal injury claim.

About You: The Ideal Candidate

You are more than just your CV. You're someone who brings:

• Excellent communication skills - able to collaborate with a wide variety of customers and stakeholders (both internal and external)
• Experience of prioritising complex workloads
• A strong team player – flexible and adaptable in your approach
• Commercial acumen – seeks to understand the commercial impact when making decisions as well as identying, and reporting on, trends.

Application Guidance

Diversity is our strength, and we encourage applications from those with varied experiences, whether you meet every listed requirement or not. If you’re passionate about the law and looking for an opportunity to grow, we’d love to hear from you.

Why Join Us?

Working with us means more than just a role in the legal team. It’s about being part of a team that values well-being and personal growth. Here’s what we offer:

• Employee Discounted Cruising plus Friends and Family offers
• Minimum 25 days leave, bank holiday allowance and holiday trading scheme
• Recognition scheme with prizes and awards
• Regular office events including live entertainment, lifestyle events and charity partner fundraisers
• Extensive learning and development opportunities
• Employee-led networks
• Employee Assistance and Wellbeing programmes
• Company paid Health Cash Plan and health assessment
• In-house Occupational Health help and access to digital GP
• Life Assurance
• Parental and adoption leave
• Employee Shares Plan
• Electric Car and Cycle to Work schemes
• Onsite restaurant offering range of healthy cooked and grab and go meals
• Discounted retail and leisure via discounts portal
• Contributory Defined Contribution Pension scheme
• A friendly welcome with help settling in

Due to the popularity of our roles and our commitment to finding the best talent, we might close applications earlier than advertised. Don’t miss out on this opportunity to become part of a team dedicated to creating unforgettable holiday happiness. Apply today to start your journey with us.

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#Job Functions: Legal; Consulting; Project Management