Legal Claims Advisor

Aspire Recruitment; Birkenhead; On-site; GBP 24,000; Full time

Job summary

A recruitment agency is seeking a Legal Claims Advisor to provide client support, review cases for litigation, and ensure compliance with legal standards. The position is office-based in Liverpool, offering a salary of £24,000. Candidates should have prior customer service experience and strong attention to detail. The role also includes benefits such as holiday time and employee support services.

Benefits

Christmas closure & Birthdays off

Personal Time for appointments

Employee Assistance Programme

Staff Referral Bonus

Reduced parking fees

Qualifications

• Experience in a call center or customer service role is vital.
• Familiarity with claims or legal services is a plus.
• Strong attention to detail is required.

Responsibilities

• Handle inbound calls and client correspondence.
• Review new cases for litigation suitability.
• Assist clients with claim inquiries effectively.

Skills

Prior experience in a call centre or customer service setting

Familiarity with claims or financial services

Excellent phone and data entry skills

Proficiency with claims management systems

Ability to handle client communications professionally

Job description

Overview

Job Title: Legal Claims Advisor
Salary: £24,000 (Full-Time, Permanent, 35 hours)
Location: Liverpool City Centre (Office based)
Shifts: Flexibility to work between the hours of 9am and 8pm

What You'll Do

• Handle inbound calls and client correspondence, providing support and guidance.
• Review new cases and determine their suitability for litigation.
• Assist clients with claim inquiries over the phone and online.
• Clearly explain company terms, conditions, and fees with a professional touch.
• Work closely with internal teams to keep claims moving forward.
• Ensure all client interactions adhere to legal requirements and quality standards.
• Track and document all interactions following Standard Operating Procedures.

Key Skills We're Looking For

• Prior experience in a call centre or customer service setting.
• Familiarity with claims, legal claims, or financial services (a plus).
• Excellent phone and data entry skills, with a keen eye for detail.
• Proficiency with claims management or contact centre systems (preferred).
• Ability to handle client communications professionally, both written and verbal.

Benefits

• Christmas closure & Birthdays off
• "Personal Time" to attend external appointments
• Employee Assistance Programme
• Staff Referral Bonus
• Reduced parking fees

Apply today to be part of a team that values integrity, client service, and continuous growth.

This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time