Legal Assistant / New Business Executive

Forbes Solicitors; Blackburn; Hybrid; GBP 20,000 - 30,000; Full time

Job summary

A leading law firm in Blackburn is seeking a Legal Assistant and New Business Executive to join their Family team. This hybrid role involves responding to client enquiries, providing administrative support, and managing client interactions. Applicants should have strong communication and administrative skills, with GCSE Maths and English at grade C/4 or above. The firm offers a supportive environment with comprehensive benefits including 33 days of annual leave and professional development opportunities.

Benefits

33 days annual leave

Annual leave purchase scheme

Enhanced sick pay

Ongoing professional development

Health care benefits

Qualifications

• Demonstrates excellent written and verbal communication skills.
• Ability to prioritize tasks and manage time effectively.
• Competence in IT skills (Outlook, Word).

Responsibilities

• Respond to incoming enquiries and assess client needs.
• Provide administrative support for Family team advisors.
• Prepare and complete standard legal documents.

Skills

Attention to detail

Communication skills

Administrative skills

IT skills

Education

GCSE Maths and English, grade C/4 or above

Job description

Job Description

UK Employer of the Year 2024: Silver (250+) - Investors in People Awards

The Role

Forbes Solicitors LLP are seeking a new team member to take on a hybrid role of Legal Assistant and New Business Executive to join our Family team based at our Northgate office. This is a full-time role working 36.25 hours per week, Monday to Friday, 9am until 5pm, however, the team can consider part time working where a candidate is able to work between the hours of 1pm to 5pm (Mon – Thurs and 9-5 on Friday) as a minimum.

This hybrid role will efficiently respond to incoming enquiries, assess the needs of new and existing clients and provide quotes for the services to deliver excellent customer and achieve maximum conversions, whilst supporting and providing administrative cover for advisors within the Family team. Training will be provided.

This is a fantastic opportunity for someone to start or progress their career and become part of a collaborative and professional team. While the role demands the fast pace, customer focus, and high standards of a law firm, it also ensures a sustainable work-life balance, reflecting the regional area it serves.

As a key member of our team, you will be responsible for achieving successful outcomes such as:

New Business Enquiries Responsibilities

• Advise potential and existing clients accurately on departmental services, build rapport through strong communication, and convert enquiries into confirmed business by understanding and addressing client needs effectively;
• Manage follow-ups, coordinate appointments and meetings, maintain accurate referral records, and provide fixed fee quotes while supporting diary management and team coordination;
• Maintain up-to-date service and basic legal knowledge (to assess new enquiries), ensure quality client care through strategic enquiry handling, and actively contribute to team development and process improvement;
  
  

Legal Assistant Responsibilities

• Provide effective and efficient support to Advisors through administration, planning and legal assistant work.
• Successful completion of additional non-chargeable work required to deliver work to clients in a timely and efficient manner.
• Preparing and completing standard legal documents for the delivery of client work, using set processes, systems and information provided.
• Drafting and proof-reading standard correspondence for any relevant stakeholders based on information provided by an Advisor.
• Taking and updating client instructions to accurately inform the department of requirements.
• Providing organisation and logistical support to Advisors and the department for the practical delivery of services to clients (e.g. diarising meetings, taking notes, organising transport and directions, liaising with clients and third parties regarding arrangements required).
• Obtaining instructions and information from clients and informing them of the processes and next steps.
• Co-ordinating and liaising with third parties.
• Manage on-going communications with all external stakeholders, answering queries, managing expectations, providing updates and effectively chasing responses required and escalating appropriately.
  
  

The Person

We will be progressing applicants to the next stage based on their demonstrated knowledge, experience, and skills in:

Essential

• GCSE Maths and English, grade C/4 or above, or equivalent;
• Previous experience working within fast paced administration/secretarial roles;
• Demonstrates good administrative skills including, word processing, maintaining records, and handling correspondence;
• Demonstrates good attention to detail, including proof-reading and editing skills to ensure accuracy and quality of legal documents;
• Demonstrates excellent written and verbal communication skills for interacting with clients, colleagues, and external parties;
• Demonstrates the ability to prioritise tasks, manage time effectively, and coordinate multiple activities simultaneously;
• Demonstrates competence in their IT skills (Outlook, Word, and other systems experience);
• Demonstrates the ability to work as part of a team;
• Aligns with the Firms core values;
  
  

Desirable

• Previous experience working in a legal setting, supporting legal professionals in administrative roles;
• Previous experience working within an informative customer service role;
• Familiarity with legal processes, terminology, and the operation of law firms;
• Experience in organising meetings and appointments, and managing logistical details for legal professionals;
• Experience using legal case management systems (e.g., PfW) to support the delivery of services;
  
  

If you are interested in this role or in joining Forbes Solicitors, please visit our website to learn more about us.

The Firm

At Forbes Solicitors, we believe in creating a supportive and collaborative environment where our team members can thrive and develop themselves and others. We offer a comprehensive range of legal services and have offices across the North, with deep roots in Lancashire. Our team are known for its genuine, practical advice and passion for achieving the best results. We are real people who listen to each other and work together to deliver exceptional service.

We are proud to have been awarded UK Employer of the Year: Silver (250+) at the Investors in People Awards 2024 and the Firm is ranked as a Legal 500 Top Tier Firm and a Chambers and Partners Leading Firm.

We are a values led Firm and are looking for people who embody our values: authenticity, striving for exceptional results, and unity in teamwork to join our award-winning Firm.

The Benefits

We are dedicated to supporting our people and offer a range of benefits, including:

• 33 days annual leave, including bank holidays, increasing with length of service;
• Annual leave purchase scheme (Subject to T&Cs)
• Enhanced family friendly policies and pay for Maternity, Paternity and Adoption;
• Enhanced sick pay
• Celebration and Volunteer leave
• Ongoing professional development and progression opportunities (Career Framework)
• Profit share scheme
• Additional long service awards
• Subsidised tuck shops
• Staff discount on Firm services
• Health care benefits (Health Cash Back Plan and Mental Health Counselling Services)
• BUPA (Solicitor positions only, for self, not dependents)
• Retail and gym membership discounts
• Recruitment and legal department referrals (Subject to T&Cs)
• Annual Events
  
  

Forbes is an equal opportunities and disability-confident employer, accredited by Investors in People and ISO 9001 quality management systems. We are committed to equal opportunities in employment, service provision, and supplier engagement, and strive to maintain a workforce that reflects the local community.

We kindly remind all recruitment agencies to respect our policy which prohibits the acceptance of speculative CVs, and not submit candidates for a role that we advertise, unless explicitly instructed to do so. Any candidates that are submitted on a speculative basis will not be considered an introduction. Our dedication to this process is part of our commitment to equal opportunities for all applicants.