Legal Assistant — Flexible Hours & Training Provided

Shakespeare Martineau; Birmingham; On-site; GBP 18,000 - 24,000; Full time

Job summary

Ampa Group is seeking a proactive Legal Assistant in Birmingham to join our Managed Legal Services team. We value a team player with strong communication and organisational skills and a willingness to develop in a legal environment. No prior legal experience is required as full training will be provided, with flexible hours to fit around commitments.

You will support case handling, client enquiries and file management, while learning the essentials of risk assessment and law firm processes.

Qualifications

• Experience in sales, customer services, call centre, retail or admin preferred.
• Comfortable communicating effectively over the phone.
• Proficient with IT systems including Word and Excel.
• No legal experience required; training provided.
• Desire to develop a career in a law firm.
• Ability to multi-task and prioritise.
• Strong organisation and attention to detail.

Responsibilities

• Conduct initial interviews for new consumer client enquiries.
• Prioritise inbound calls and follow up with clients.
• Carry out initial conflict of interest and ID checks.
• Liaise with third-party suppliers and pro bono experts.
• Provide initial cost estimates and forms of authority after risk assessment.
• Use a case management system to progress queries.
• Assist with project work across the Managed Legal Services team.

Skills

Customer service

Phone communication

MS Word & Excel

Attention to detail

Job description

Ampa Group is seeking a proactive Legal Assistant in Birmingham to join our Managed Legal Services team. We value a team player with strong communication and organisational skills and a willingness to develop in a legal environment. No prior legal experience is required as full training will be provided, with flexible hours to fit around commitments.

You will support case handling, client enquiries and file management, while learning the essentials of risk assessment and law firm processes.