Legal Assistant - Disrepairs

Sanctuary Group; Worcester; Hybrid; GBP 28,000; Full time

Job summary

An established industry player is seeking a dedicated Legal Assistant to join their Housing Litigation team in Worcester. This temporary position offers a balanced approach to home and office working, allowing you to thrive in a supportive environment. You will play a crucial role in managing tenant-related issues, ensuring compliance, and providing essential administrative support. With a commitment to diversity and employee wellbeing, this organization fosters a culture where your contributions are valued. Join a team that is dedicated to making a positive impact in the community while developing your career in a dynamic legal setting.

Benefits

25 days annual leave

Pension scheme

Life Assurance

Employee Advice Service

Cycle to Work scheme

Voluntary health plans

Wellbeing support

Employee platform for discounts

Employee Networks for support

Qualifications

• Proven experience in an administrative role is essential.
• Excellent organizational and time management skills required.

Responsibilities

• Coordinate legal administration service including payment requests.
• Monitor works post settlement ensuring compliance records are maintained.
• Process new Disrepairs claims and maintain accurate data.

Skills

Administrative experience

Organizational skills

Time management

Communication skills

Customer care skills

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Job description

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Department: Governance and Legal Services

Operation: Sanctuary Group

Closing Date: 12/05/2025

Salary: £27,521 / year

Requisition: 224488

Sanctuary is one of the UK’s leading providers of housing, care and community services. With around13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded.

Legal Assistant – Disrepairs

Worcester based with a balance of home and office working

Temporary position for up to 12 months

£27,521 per year

35 hours per week

We have an excellent opportunity for a Legal Assistant to join our Housing Litigation team which is part of a wider Legal Services team. The Housing Litigation team comprises 7 - 10 members and is expanding to provide more legal support to the business. The team manages tenant related issues including housing disrepair claims.

The role of Legal Assistant - Disrepairs will include:

• Coordinate an effective legal administration service to include raising payment requests, preparing files and instructions for Costs Draftsman
• Monitoring works post settlement ensuring all records of transactions and related activity are maintained accurately to demonstrate corporate compliance
• Process new Disrepairs claims to include the opening and closing of files
• Monitoring of the teams shared inbox
• Maintain accurate, accessible and up-to-date data on disrepair claims and related KPIs for auditing and provide reports for management
• Obtaining and analysing records from databases and individuals and co-ordinating the redaction of the same

Skills and experiences:

• Proven experience within a similar administrative role is essential
• Excellent organisational and time management skills
• Proven ability to work to tight deadlines and being able to prioritise workloads is essential
• Outstanding communication and customer care skills
• Proficient user of Microsoft packages including Word, Excel, Outlook and Teams

Why work for us?

One of the UK’s leading providers of housing, care and commercial services, Sanctuary employs more than 14,000 people and manages over 116,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
• A pension scheme with matching employer contributions from Sanctuary up to set limits
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Employee platform to access your reward and wellbeing package online, find exclusive discounts, wellbeing resources and recognition tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you [e-mail]

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity.

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