Legal Assistant

CO-OP; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A UK-based legal services provider is looking for a Legal Assistant to join their Civil Litigation department. The role includes assisting with case management, client communication, and preparing documentation. Ideal candidates will have previous legal experience and strong organizational skills. The position offers a hybrid work model, career progression opportunities, and various employee benefits including a pension scheme and bonuses.

Benefits

28 days holiday plus bank holidays

Pension with up to 10% employer contributions

30% discount on Co-op branded products

Wagestream app access

Qualifications

• Previous legal experience or experience in professional services.
• Clear and confident communication skills with excellent telephone manner.
• Ability to organize and prioritize work to meet service level agreements (SLAs).

Responsibilities

• Assist and support in the efficient running of the Civil Litigation department.
• Make initial contact with new clients through incoming web forms.
• Open and close files, apply for records, and review documents.

Skills

Organisation

Communication

Detail oriented

Team-work

Relationship building

Adaptability

Tools

Legal case management system

Job description

Overview

We are looking for a Legal Assistant to join our Civil Litigation department. At Co-op Legal Services, our aim is to offer accessible legal advice and support without the jargon. Our customers rate us too, and we strive to consistently provide excellent customer service at a time when people are often at their most vulnerable. In this role, you'll work on a wide variety of both pre-litigated & litigated claims. We'll look to you to support the teams in handling their cases and be comfortable liaising with a variety of internal colleagues, along with external partners too. It's a big job with a lot of responsibility. If you can bring us the skills and experience, we need, you'll have a fantastic opportunity to develop your career whilst playing a huge role in the growth of our services.

What you’ll do

• Assist and support in the efficient running of the Civil Litigation department
• Make initial contact with new clients through incoming web forms and allocate to the right team
• Open and close files, apply for records and review documents
• Listen to client recordings and accurately transcribe
• Work flexibly across the department, supporting across various teams and picking up ad hoc work where required
• Prepare case bundles, with all system notes and evidence
• Update the case management system and maintain spreadsheets
• Build relationships with internal colleagues and external parties
• Assist in collecting management information

Qualifications

• Previous legal experience or experience in professional services
• Used a legal case management system
• The ability to organise and prioritise work to meet our service level agreements (SLAs)
• Excellent organisation skills and attention to detail
• The ability to manage multiple pieces of work and have good time management skills
• Clear and confident communication skills; you can speak appropriately to the right audience and have an excellent telephone manner
• Team-work
• Detail oriented
• Organisation
• Communication
• Relationship building
• Adaptability

Your career at Co‑op Legal Services

You’ll find career opportunities here whether or not you have legal qualifications. We offer a variety of routes into legal practice, a clear career progression framework, and early career options that provide a cost effective alternative to university. We regularly recruit for qualified and non-qualified jobs, so whether you're an experienced lawyer or someone who's keen to explore the possibilities of a career in the law, you can make a difference here.

• Coaching, training and support such as study leave, to help you develop your skills and progress your career
• Pension with up to 10% employer contributions
• Incentive scheme up to 10% after probation
• 28 days holiday plus bank holidays (rising to 32 in line with service)
• Wellbeing benefits to support your physical, financial and mental health
• Discounts on Co‑op products and services, £24,570 plus benefits (Work Level 6C)

Hybrid working and Diversity

Manchester city centre, in this role you'll work in a hybrid way: 4 days a week in the office and 1 day a week remote. Find out more about our hybrid working policy at jobs.coop.co.uk/hybrid-working-policy. As part of our Co‑op Wholesale team, you'll get all the great benefits, training, and opportunities you'd expect in a large business like Co‑op, as well as the close-knit culture and breadth of exposure that comes with working for a much smaller organisation. Your package includes:

• 30% off Co‑op branded products in our food stores (as well as other discounts on Co‑op products and services)
• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• Coaching and training to support your career development
• Hybrid and flexible working options to support your work/life balance
• Wagestream app – giving you access to a percentage of your pay as you earn

Diversity and inclusion

Building a diverse working environment. We're actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.