Legal Advisor

Portfolio Group; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prominent well-being advisory firm in Manchester is seeking a Legal Advisor to deliver comprehensive legal and financial advice to clients. The ideal candidate should possess a strong grasp of legal matters and outstanding communication skills to assist individuals effectively. This role involves managing inquiries primarily via phone and email, ensuring clients receive timely support. The position offers a blend of professional responsibilities and a commitment to client well-being, with various shift patterns available.

Qualifications

• Experience in handling legal inquiries and financial matters.
• Demonstrated customer service experience.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide legal and financial information to clients.
• Manage incoming calls efficiently.
• Conduct research to enhance expertise.

Skills

Proficiency in various legal and financial matters

Strong verbal and written communication skills

Ability to prioritize tasks

Customer service orientation

Job description

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5 days in office: shift patterns listed below

Located in Manchester City

The company

My client is a leading well-being advisor and specialist. They take pride in offering the most comprehensive employee assistance programme available in today’s market, dedicated to enhancing the wellbeing of employees. They provide clinical expertise and legal advice services to 13 million employees and their families across the UK and Ireland.

The Role

As a Legal Advisor, you will be responsible for providing comprehensive and legally compliant advice to clients across various mediums, predominantly over phone and via email. Your role will involve addressing inquiries spanning a wide range of legal and financial matters while ensuring the emotional support needs of clients are met.

Day to Day Responsibilities:

* Provide timely legal and financial information to clients adhering to set SLAs and KPIs
* Manage incoming calls efficiently, either resolving cases independently or distributing them among team members
* Conduct research and engage in self-learning to enhance expertise in relevant areas
* Handle diverse client issues with empathy, especially those in distress
* Demonstrate a general understanding of legal and financial domains including, but not limited to, Family Law, Commercial Law, Criminal Law, and Consumer Law
* Uphold a standard of excellent customer service in all interactions

What You Bring to the Team:

* Proficiency in various legal and financial matters
* Capacity to prioritize tasks and work independently or collaboratively within a team
* Strong verbal and written communication skills
* Dedication to providing exceptional customer service and assisting individuals
* Open-minded, enthusiastic, and non-judgmental approach
* Comfortability with telephony and IT systems

Shift Patterns:

If successful for the role, you will need to select one of the following shift patterns:

Shift Pattern 1:

Shift Pattern 2: