Legal Advisor

The Portfolio Group; Manchester; On-site; GBP 26,000 - 28,000; Full time

Job summary

An established industry player seeks a dedicated Legal Advisor to provide comprehensive legal and financial advice to clients. This role is pivotal in delivering emotional support and addressing a wide range of inquiries primarily over phone and email. With a focus on exceptional customer service, you will engage with clients to ensure their needs are met while adhering to set service levels. Join a team that values well-being and offers a supportive environment where you can thrive and make a difference in the lives of many. If you are passionate about helping others and have a strong legal background, this opportunity is perfect for you.

Qualifications

• Proficiency in legal and financial matters is essential.
• Strong communication and customer service skills are a must.

Responsibilities

• Provide legal and financial information to clients adhering to SLAs.
• Manage calls and resolve cases or distribute among team members.
• Handle diverse client issues with empathy and excellent service.

Skills

Legal Knowledge

Financial Knowledge

Communication Skills

Customer Service

Empathy

Tools

Telephony Systems

IT Systems

Job description

Legal Advisor

5 days in office: shift patterns listed below

Located in Manchester City

Paying £26,000 - £28,000

The company

My client is a leading well-being advisor and specialist. They take pride in offering the most comprehensive employee assistance programme available in today's market, dedicated to enhancing the wellbeing of employees. They provide clinical expertise and legal advice services to 13 million employees and their families across the UK and Ireland.

The Role

As a Legal Advisor, you will be responsible for providing comprehensive and legally compliant advice to clients across various mediums, predominantly over phone and via email. Your role will involve addressing inquiries spanning a wide range of legal and financial matters while ensuring the emotional support needs of clients are met.

Day to Day Responsibilities:

1. Provide timely legal and financial information to clients adhering to set SLAs and KPIs
2. Manage incoming calls efficiently, either resolving cases independently or distributing them among team members
3. Conduct research and engage in self-learning to enhance expertise in relevant areas
4. Handle diverse client issues with empathy, especially those in distress
5. Demonstrate a general understanding of legal and financial domains including, but not limited to, Family Law, Commercial Law, Criminal Law, and Consumer Law
6. Uphold a standard of excellent customer service in all interactions

What You Bring to the Team:

1. Proficiency in various legal and financial matters
2. Capacity to prioritize tasks and work independently or collaboratively within a team
3. Strong verbal and written communication skills
4. Dedication to providing exceptional customer service and assisting individuals
5. Open-minded, enthusiastic, and non-judgmental approach
6. Comfortability with telephony and IT systems

Shift Patterns:

If successful for the role, you will need to select one of the following shift patterns:

Shift Pattern 1:

Tuesday: 9am - 5pm
Wednesday: 9am - 5pm
Thursday: 9am - 5pm
Friday: 9am - 5pm
Saturday: 12pm - 8pm

Shift Pattern 2:

Monday: 8am - 4pm
Tuesday: 8am - 4pm
Wednesday: 9am - 5pm
Thursday: 12pm - 8pm
Friday: 1pm - 9pm

Shift Pattern 3:

Monday: 9am - 5pm
Tuesday: 9am - 5pm
Wednesday: 1pm - 9pm
Thursday: 10am - 6pm
Friday: 12pm - 8pm