Legal Administration Assistant - LVI

Carpenters Group; Liverpool; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company that has been a leader in legal and insurance services for over 30 years. This role offers a unique opportunity to provide vital administrative support within a dynamic team focused on personal injury claims. You will be responsible for setting up claims, managing communication with clients, and ensuring the smooth operation of the department. With a commitment to diversity and inclusion, this organization fosters a positive work environment where your contributions are valued. Enjoy competitive benefits and opportunities for personal and professional growth as you help shape the future of this established firm.

Benefits

Minimum 25 days’ holiday plus bank holidays

Holiday buy and sell

2 x Volunteering days

Matched Giving for charity fundraising

Medicash cash plan

Training and development opportunities

Life Assurance Scheme

Pension scheme

Travel Loan

Funded driving theory test

Qualifications

• Strong organisational and administrative skills are essential for this role.
• Ability to work under pressure and manage time effectively.

Responsibilities

• Provide administrative support to managers and fee earners in the LVI department.
• Maintain pro-active communication with clients and external agencies.

Skills

Organisational Skills

Communication Skills

Attention to Detail

Customer Focus

Time Management

Ability to Work Under Pressure

Tools

MS Word

Excel

Outlook

Job description

This role is fully office based.

Job Purpose

To work within the firms Technical/LVI department providing an Administrative support function to the Managers and fee earners with the Department. The LVI team deal with all aspects of litigated and non-litigated personal injury claims involving allegation of fraud and/or low velocity impact.

Key Responsibilities

• Setting up accident claims on the company system relating to Personal Injury claims as directed from the Team Manager,
• Transferring cases to allocated fee earners within the LVI teams and/or across the business,
• Generating standard system driven letters,
• Keeping details of new claims referrals for MI purposes,
• Chasing for medical information, GP in relation to case files and updating records with the appropriate action,
• Reviewing clients GP notes and preparing a summary /chronology,
• Composing letters to clients/customers,
• Maintain pro-active communication with clients and external agencies relating to claims,
• Providing cover to other areas of the business when necessary
• Observing and maintaining firm confidentiality in relation to all correspondence and communications
• Any other ad-hoc duties as and when required by the business
  
  

Experience And Knowledge

• Good telephone manner
• Working knowledge of outlook, MS Word and Excel
• Strong organisational, administrative and time management skills
• Good attention to detail
• Strong communication skills
• Customer focussed
• Ability to cope under pressure
• Ability to work to deadlines
• An ability to work using own initiative within boundaries, as well as in a team, to achieve maximum results
  
  

Here at Carpenters group diversity and inclusion matters, it is integral to our culture and we welcome applications from everyone. We celebrate difference and believe in equal opportunities for all.

About Us

Here at Carpenters Group, we’ve been providing legal and insurance services across the UK for over 30 years.

We’ve grown from a small law firm into a 1500 people strong team made up of insurance professionals, legal experts and best in class corporate services, working across seven office locations.

We work in partnership with household name insurers to deliver a variety of fully outsourced claim solutions. We also represent individuals who need expert legal support.

As a great place to work our core values underpin how we behave. Our working environment is positive and informal, and we encourage people to work together to perform at their best.

We understand that our success as a business depends on the success of our people, which is why we invest in your training, development and social projects, helping everyone to connect and grow.

No matter what stage of your career, at Carpenters Group there is a place for you to achieve your potential.

Benefits

• Minimum 25 days’ holiday plus bank holidays
• Holiday buy and sell
• 2 x Volunteering days to support charitable initiatives
• Matched Giving - up to £250 matched for personal charity fundraising for a registered charity
• Medicash cash plan - claim back dental / physio / optical appointments
• My Medicash App - including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools
• Discounts and cash back on travel and shopping through Medicash extras
• Life Assurance Scheme (4 x salary)
• Pension scheme
• Travel Loan
• Funded driving theory test
• Active network of Wellbeing Champions - providing mental health support
• Training and development opportunities
• Funded social events to connect with your colleagues
• Dress for your day policy