Leasing Manager

Apo Group Ltd; Barking; On-site; GBP 28,000 - 35,000; Full time

Job summary

Apo Group Ltd is seeking a Human Resources and Operations Associate to enhance the resident experience within their rental communities. The ideal candidate will manage all aspects of the lettings process, from initial inquiry to move-in, ensuring compliance and exceptional customer service. This entry-level position offers an opportunity for career development within a dynamic team culture, emphasizing community and engagement.

Benefits

Competitive salary and benefits package

Career development opportunities

Vibrant team culture

Qualifications

• Experience in lettings or property management.
• Understanding of London’s rental market and regulations.
• Proven ability to meet and exceed sales targets.

Responsibilities

• Manage the full rental journey from inquiry to move-in.
• Conduct property viewings and convert leads to residents.
• Ensure lettings documentation is compliant and accurate.

Skills

Customer service

Sales

Negotiation

Time management

Education

CIPD Level 5 Associate Diploma

ARLA qualification (preferred)

Tools

CRM systems

Microsoft Office

Job description

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Human Resources and Operations Associate @ Apo Group Ltd | CIPD Level 5 Associate Diploma

About Apo Group

Apo creates vibrant rental communities that revolve around the people who live in them. We connect our members to one another and to the city, enhancing shared experiences and helping them live better together. Our homes are designed for renters who want more than just a place to live—we offer a lifestyle built on convenience, connection, and community.

Your Role

As a Lettings Manager, you will be responsible for securing new residents, managing the end-to-end lettings process, and delivering an exceptional member experience. You’ll be a key player in ensuring occupancy targets are met while fostering a thriving resident community.

Key Responsibilities

- Manage the full rental journey, from initial inquiry to move-in.

- Conduct viewings, ensuring a high conversion rate from prospect to resident.

- Maintain an up-to-date database of applicants, minimising void periods and maximising income.

- Proactively follow up with leads, delivering excellent customer service and engagement.

- Ensure all lettings processes comply with relevant regulations and brand standards.

- Monitor local market conditions, competitor pricing, and trends to ensure Apo remains competitive.

Customer Experience & Membership

- Act as an Apo brand ambassador, delivering best-in-class service to both prospective and current residents.

- Encourage resident engagement through community-building initiatives and events.

- Gather feedback from members to improve the resident experience and share insights with the team.

- Handle resident inquiries efficiently, ensuring swift resolution of issues.

- Promote referral incentives to drive organic growth within the community.

Operations & Compliance

- Ensure all lettings documentation and resident files are accurate, up to date, and compliant.

- Coordinate with property management and maintenance teams to ensure apartments are well-presented.

- Conduct key audits and manage move-in/move-out procedures smoothly.

- Record all customer interactions in the CRM system for reporting and analysis.

- Support marketing efforts by ensuring property listings are compelling and up to date.

About You

We’re looking for a dynamic, customer-focused professional who thrives in a fast-paced environment and understands the value of community in rental living.

- Experience in lettings, property management, or residential sales (Build-to-Rent experience preferred).

- Proven ability to deliver exceptional customer service and build strong relationships.

- Knowledge of London’s rental market and lettings regulations.

- Strong sales and negotiation skills, with the ability to meet and exceed targets.

- Highly organised with excellent time management and the ability to handle multiple priorities.

- Experience using CRM systems and Microsoft Office.

- ARLA qualification (preferred) or willingness to complete it within six months.

What We Offer

- The opportunity to be part of a growing, innovative rental brand.

- A vibrant team culture that values creativity, inclusivity, and collaboration.

- Career development opportunities within the Apo network.

- Competitive salary and benefits package.

How to Apply

If you’re passionate about creating amazing rental experiences and want to be part of a forward-thinking team, we’d love to hear from you!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Management

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