Leasing Associate

Greystar; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global real estate company in London is seeking a Community Manager to deliver operational responsibilities while creating an exceptional resident experience. Candidates should possess excellent customer service skills and experience in sales or hospitality. This role includes leasing activities, managing resident interactions, and ensuring high standards of service. The company offers a dynamic work environment with a focus on teamwork and integrity.

Qualifications

• Good level of general education.
• Proficient in the use of Microsoft Office packages including Word, Excel and Outlook.
• Proficiency in using property operations software. Training will however, be provided.

Responsibilities

• Conducts sales and leasing activities including: viewings, following up on enquiries and sales conversions.
• Plans and organises daily activities to maximise the time to achieve targeted leasing numbers.
• Converts prospects and leads into viewing appointments and bookings to achieve targeted leasing numbers.
• Ensures all data capture systems and details of contact are updated in an accurate and timely manner.
• Welcomes on site enquiries and potential residents in a warm and friendly manner ensuring exceptional customer service.
• Follows up on receipt of required documentation, contract returns and processes payments.
• Conducts scheduled Residents’ apartment visits.
• Responds to online and email enquiries in a professional and engaging manner.
• Supports other communities when required including cross selling based on potential resident requirements.
• Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.

Job description

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management, including over $35 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com .

JOB DESCRIPTION SUMMARY

Delivers all daily operational responsibilities creating an exceptional 24/7 Resident experience. Day to day duties for the Community include marketing, building maintenance and tenancy administration and delivering an exceptional resident experience. Actively builds strong relationships with contractors, suppliers and third parties to ensure the Resident experience is seamless and Residents receive service levels which exceed their expectations.

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management, including over $35 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com .

JOB DESCRIPTION SUMMARY

Delivers all daily operational responsibilities creating an exceptional 24/7 Resident experience. Day to day duties for the Community include marketing, building maintenance and tenancy administration and delivering an exceptional resident experience. Actively builds strong relationships with contractors, suppliers and third parties to ensure the Resident experience is seamless and Residents receive service levels which exceed their expectations.

JOB DESCRIPTION

Key Role Responsibilities

• Conducts sales and leasing activities including: viewings, following up on enquiries and sales conversions
• Plans and organises daily activities to maximise the time to achieve targeted leasing numbers
• Converts prospects and leads into viewing appointments and bookings to achieve targeted leasing numbers.
• Ensures all data capture systems and details of contact are updated in an accurate and timely manner as required.
• Welcomes on site enquiries and potential residents in a warm and friendly manner ensuring a first impression of exceptional customer service.
• Follows up on receipt of required documentation, contract returns and processes payments.
• Conducts scheduled Residents’ apartment visits.
• Manages cancellations.
• Responds to online (webchat) and email enquiries in a professional and engaging manner
• Supports other communities when required including cross selling based upon potential resident requirements.
• Inspects community, tour units and leasing materials are available and takes action to ensure they meet agreed standards for viewings
• Actively understands, updates and improves knowledge of community, amenities, units and local area features.
• Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.
• Supports Resident events and activities within the Community
  Assists with Community preparations, including move-in and move-out processes.
• Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities.
• Screens property visitors, guests and contractorsResponds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar’s complaints procedure.
• Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living.
• Completes Health and Safety compliance activities in line with the Company’s policies and procedures
• Completes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases.
• Register, secure and correctly issue Resident parcels/deliveries
  Proactively attends to or organises ad hoc or minor cleaning requirements

About you

• Good level of general education
• Proficient in the use of Microsoft Office packages including Word, Excel and Outlook.
• Proficiency in using property operations software. Training will however, be provided.

Experience & Skills

• Excellent customer service skills and significant experience in a sales role in a similar worldclass accommodation/hospitality/leisure or reservations/membership environment.
• The ability to influence, adapt at pace and be motivated by exceeding customer service and sales targets
• Evidence of organisation skills with the ability to multi task and prioritise whilst maintaining a high level of accuracy and attention to detail
• Culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.
• A team player who is evidently approachable and welcoming
• Proactive with a can do attitude and an ability to act autonomously, taking decisions and/or action when required.
• Proficient at using online and web tools/resources for gathering and presenting research and information
• High attention to detail in personal presentation
• Fluent English verbal and written communication skills
• Numerical skills necessary to complete the above activities

Desirable

• Detailed knowledge of Landlord/Tenant Legislation
• Residential Property or relevant qualification
• A knowledge and understanding of UK Health and Safety requirements and legislation

Welcome

Our continued success depends on our people. If you are looking for a career that values dedication, collaboration, and integrity, we are looking for you! Greystar is a vertically integrated real estate company offering expertise in property management, investment management, and development & construction globally.

Today, we are the largest rental housing operator and developer in the US and one of the largest global investment management companies delivering industry-leading services to investors, clients, and residents.

Please explore the current open positions, apply to a role(s) that you feel will suit you and your skillset. You can keep track of your applications and the process here in your Candidate Home. Thank you for your interest in working at Greystar!!

About Us

As a Greystar team member, you will hear a lot about our Core Values. They are the values we live and work by, reflecting who we are and the quality of our relationships.

We believe in always going that extra step for our residents, clients, investors, and each other.

Integrity

We stay true to the highest ethical standards and principles, and are honest, trustworthy, humble, and respectful in all of our words and actions.

Equality

We celebrate individual differences, encourage diversity of thought, provide equality of opportunity, and cultivate an environment where all individuals are seen, treated, and valued equally.

Professionalism

We proudly present a positive, dignified, and businesslike image at all times through our appearances, behavior, and interactions with others.

Accountability

We take responsibility and accept ownership for our words, actions, tasks, and results, and respectfully hold others to the same standard.

Service

We make service our top priority by giving our time, knowledge, and experience to serve the needs of our customers, community, and team members.

Teamwork

We work together to accomplish goals, solve problems, and enrich our work environment.

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management, including over $35 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business.