Leasehold Property Manager

Service Care Solutions; Woking; On-site; GBP 48,000; Full time

Job summary

A leading housing association is seeking an experienced Leasehold Property Manager to deliver high-quality property management services in Staines. You will ensure customer satisfaction while managing residential and commercial properties. Applicants need GCSEs in Maths and English, relevant property management qualifications, and a full UK driving license. The role offers competitive benefits including 25 days’ holiday and flexible working arrangements.

Benefits

25 days’ holiday (plus Bank Holidays)

Up to 8% contributory pension

Flexible working arrangements

Investment in learning and development

£300 annual health and lifestyle allowance

Cycle to Work scheme

Qualifications

• Proven experience in residential property management within the public or private sector.
• Full UK driving licence required.

Responsibilities

• Deliver residential and commercial property management services.
• Respond to customer queries promptly.
• Conduct estate inspections and manage customer disputes.
• Support the Area Manager with updates to policies.

Skills

Excellent communication and interpersonal skills

Analytical skills to interpret complex data

Competent IT skills including Word and Excel

Strong knowledge of current housing law

Education

GCSEs in Maths and English (Grades A*-C)

Relevant property management qualification

Job description

Leasehold Property Manager

Location: Staines

Rate: £23.09 per hour LTD

Contract: 6 months FTC

About the role

We are currently recruiting on behalf of a leading housing association for a Leasehold Property Manager to join their team in Staines. This role offers an exciting opportunity to deliver a high-quality property management service across a mixed-tenure portfolio of residential and commercial estates.

You will act as the main point of contact for customers, ensuring excellent service standards and effective resolution of issues. A full UK driving licence is required for this position.

Key responsibilities

• Delivering residential and commercial property management services, ensuring high levels of customer satisfaction.
• Conducting estate inspections, managing customer disputes and ASB, and enforcing lease conditions.
• Responding to customer queries promptly and liaising with operational teams, local authorities, and managing agents.
• Working collaboratively with the service charge team to support accurate service charge estimates, accounts, and year-end processes.
• Maintaining accurate records of all customer contact.
• Building strong relationships with internal and external stakeholders, attending meetings and hearings as required.
• Supporting the Area Manager (Leasehold) with updates to policies and procedures to improve service delivery.

Requirements

• GCSEs (or equivalent) in Maths and English (Grades A*–C).
• Relevant property management qualification (e.g. The Property Institute – TPI).
• Proven experience in residential property management within the public or private sector.
• Strong knowledge of current housing law and best practice.
• Competent IT skills including Word and Excel, with the ability to compile reports.
• Analytical skills to interpret complex data.
• Excellent communication and interpersonal skills.
• Full UK driving licence.

Benefits

• 25 days’ holiday (plus Bank Holidays), rising to 28 days with 3 years’ service.
• Up to 8% contributory pension.
• Flexible working arrangements.
• Investment in learning and development.
• £300 annual health and lifestyle allowance.
• Cycle to Work scheme.

This is an excellent opportunity for an experienced Leasehold Property Manager to bring their knowledge and skills to a respected organisation with a strong social purpose.