Leasehold Property Manager

Home Group; North East; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A leading property management company is seeking a Leasehold Property Manager in the North East. This community-based role involves managing a small portfolio of schemes, addressing customer queries, and ensuring compliance with service charge accounts. Ideal candidates will have experience in customer service and leasehold properties. The position offers £30k - £35k salary, alongside comprehensive benefits including professional development support and generous leave options.

Benefits

Health cash plan

34 days leave increasing to 39

Discounts on groceries and holidays

Support for professional development

Qualifications

• Experience in customer service and resolving complex issues.
• Experience working with leasehold or rented properties.
• Must have a vehicle insured for business purposes.

Responsibilities

• Manage a small portfolio of schemes and conduct site inspections.
• Handle customer queries and complaints effectively.
• Ensure scheme service charge accounts are accurate.

Skills

Customer service resolution

Leasehold property experience

Team collaboration

Education

IRPM, RICS or relevant property management certificates

Job description

Job Description - Leasehold Property Manager (251161)

Leasehold Property Manager

Location: North East – Community Based

Type: Permanent, Full Time (37.5 hpw)

Salary: £30k - £35k negotiable depending on skills and experience, plus benefits including Health Cash Plan!

About Us: Home, a place where you belong!

Are you looking to progress your career in property management with experience in leasehold? Join our Leasehold team and take the next step in your career! This autonomous role allows you to leverage your leasehold knowledge while we provide support and training to develop your skills.

Typical Day:

• Represent Home Group, managing a small portfolio of schemes and conducting site inspections.
• Handle customer queries, arrears, anti-social behaviour, complaints, and safeguarding issues.
• Engage with customers individually and facilitate scheme meetings and resident associations.
• Collaborate with maintenance and leasehold teams to ensure scheme compliance and effective planned maintenance.
• Ensure scheme service charge accounts are accurate and transparent for customers.
• Aim to enhance the leasehold customer experience with Home Group.

We’re Looking For:

• Experience in customer service and resolving complex issues.
• Experience working with leasehold or rented properties.
• Qualifications in TPI (IRPM), RICS, or relevant housing/property management certificates are desirable.
• Line management experience is a bonus.
• Must have a vehicle insured for business purposes; mileage will be reimbursed.

Note: Due to sponsorship limitations, we cannot currently offer sponsorship to external candidates.

Meet the Team:

Join Natalie, our Leasehold Operations Manager, with over ten years of sector experience. Our Leasehold team scored 94% in the recent Great Place to Work survey, reflecting our fantastic culture.

Job Details:

• Community-based work, mostly in the community, with some time at home, in the office, or in training.
• Enhanced DBS check required, paid for by us.

Our Culture:

We celebrate diversity and support all colleagues to be authentic. Our networks and allies foster an inclusive environment, making Home Group a great place to work!

Benefits:

• Support for professional development and qualifications.
• 34 days leave, increasing to 39, with options to buy more and time off for volunteering.
• Health cash plan saving up to £1140/year.
• Discounts on groceries, holidays, and more.
• Opportunities for career growth.
• Supportive wellbeing tools and resources.