Leasehold Officer (Property Services)

TN United Kingdom; London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading company in property services is seeking a Leasehold Officer in London. The role involves managing service charge income, liaising with leaseholders, and ensuring compliance with property laws. The ideal candidate will have strong knowledge of leasehold management and debt recovery processes. This position offers a hybrid working model and a 6-month contract with potential for extension.

Qualifications

• Knowledge of service charge collection and arrears recovery actions.
• Understanding of relevant property laws and legal processes.

Responsibilities

• Manage service charge income and produce reports.
• Contact leaseholders regarding non-payment and set up payment plans.
• Investigate payment transfer requests and refunds.

Skills

Knowledge of service charge collection

Knowledge of Law of Property Act 1925

Understanding of Commonhold & Leasehold Reform Act 2002

Knowledge of Landlord & Tenant Law

Job description

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Leasehold Officer (Property Services), London

Client: Vox Network Consultants

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 99caaab2646d

Job Views: 3

Posted: 17.05.2025

Expiry Date: 01.07.2025

Job Description:

Role Purpose

Provide an efficient and effective range of services to Leaseholders and Freeholders within a patch including but not limited to: Major Work Projects/Section 20 Statutory Consultation and billing income, right-to-buy, assignments, annual service charge calculation/billing/resolving queries, income collection and recovery, enfranchisement, write offs/write backs, administration and enforcement of lease conditions, limitations and breaches e.g. ASB and other requests from leaseholders for services. At all times have regard to all Contracts, legislative and policy requirements.

Responsibilities

• Effectively manage service charge income (annual and major works) on a patch basis, including personal contact, producing reports, and supporting documents for senior officers and liaison with the mortgage lender, court service and legal team as necessary.
• Be proactive in making early personal contact with leaseholders to establish the reason for non-payment.
• Identify the reason for non-payment, complete income and expenditure assessments, make fair and reasonable agreements and monitor repayments.
• Identify leaseholders with serious multiple debts early and refer them to money/debt advice services.
• Agree and create payment plans on customer accounts, promoting the use of Direct Debit and Standing Orders.
• Set up and monitor Direct Debit instructions and process any cheques received appropriately.
• Investigate and process payment transfer requests, refunds for credit balances, and missing or misallocated payments following policies and procedures.

Requirements

• Knowledge of service charge collection and arrears recovery actions, issues, techniques, and processes.
• Knowledge of Law of Property Act 1925, Leases, covenants, and Leasehold Valuation Tribunal.
• Understanding of Commonhold & Leasehold Reform Act 2002 and Landlord and Tenant Act 1985.
• Knowledge of Landlord & Tenant Law and legal processes for managing long leasehold properties.

Contract

• Initial 6-month ongoing contract with potential extension.
• Monday to Friday, 9am to 5pm.
• PAYE via Umbrella.
• Hybrid working model requiring 2-3 days in the office weekly.

If you are interested in this position AND meet the requirements, APPLY NOW!