Leasehold Officer

Fairhive Homes Limited; Aylesbury; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Flexible working

Pension

Cycle to work

Health plan

Annual leave

Social events

Job summary

Fairhive Homes Limited is seeking a proactive Leasehold Officer to deliver leasehold management services and ensure compliance with legal obligations. You will handle assignments, permissions, lease extensions and shared ownership enquiries while working collaboratively with colleagues, contractors, and customers.

This blended role combines remote work with regular office, site and community-based activity, offering flexibility and opportunities to contribute to service improvements and customer

Qualifications

• Experience within leasehold management, home ownership or housing management or similar customer-focused property environment.

Responsibilities

• Manage assignments, communal repairs, permissions, lease extensions and shared ownership enquiries.
• Oversee statutory sales processes under Right to Buy and Right to Acquire, and assist with service charges recovery and breaches of lease.

Job description

About the role…

As a Leasehold Officer, you will be responsible for providing Fairhive's leasehold management service, ensuring that all legal and regulatory obligations are met while delivering a positive experience for leaseholders and shared ownership customers. You will act as the first point of contact for a wide range of leasehold matters, including assignments, communal repairs, permissions, lease extensions and shared ownership enquiries.

The role offers excellent variety and will see you managing statutory sales processes under Right to Buy and Right to Acquire legislation, supporting the management of Fairhive's commercial portfolio, overseeing the recovery of service charges and other associated costs, and helping to resolve breaches of lease agreements. You will also work closely with colleagues across the business, contractors and customers to ensure effective service delivery while contributing to continuous improvement initiatives.

This is a blended role, combining remote working with regular office, site and community-based activity.

About you…

We are looking for a confident and organised individual who enjoys problem solving and building strong relationships with customers and colleagues. You will have experience within leasehold management, home ownership, housing management or a similar customer-focused property environment and be comfortable handling complex enquiries with professionalism and empathy.

You will possess strong written and verbal communication skills, good administrative and organisational abilities, and the confidence to prioritise a varied workload. A sound understanding of leasehold processes, service charges or related housing legislation would be highly advantageous. You'll also have good intermediate IT skills and be educated to GCSE level or equivalent. Most importantly, you'll share our commitment to delivering excellent customer service and embracing equality, diversity and inclusion in everything you do.

The benefits

• Flexible working where applicable
• Pension contributions
• Cycle to work scheme
• Health Cash Plan
• 28 Days annual leave plus bank holidays
• Annual Social Events

In this role, you’ll have the opportunity to develop your career in an empowering environment where your contributions are valued and recognised.

At Fairhive, we invest in your wellbeing. You can join our Health Cash plan which enables you to claim money back against a wide range of services and treatments.

We believe that flexibility fosters a more productive and enjoyable working environment.

Therefore, depending on the role requirements, we offer flexible working conditions that help you balance your work and life!

You’ll be part of a mission-driven organisation that makes a tangible difference in the community, allowing you to feel fulfilled in your work every day.

Our commitment to you

We’re focused on creating a workplace that celebrates inclusivity and diversity. We want everyone to feel comfortable bringing their true selves to work, contributing their unique perspectives and talents. We recognise that our differences are what make us stronger and are committed to having our teams reflect the diverse communities we serve. Your unique experiences and insights are exactly what we’re looking for.

We are really proud of our initiatives to become an employer of choice, whether it’s coming along to one of our Menopause Café’s, becoming one of our Neurodiversity Champions or joining one of our inclusion lunches and learn sessions. Plus, our supportive team culture and active social committee mean you’ll always have a strong network of people around you!

The closing date for applications is 29-Sep-2026. We reserve the right to close this vacancy early should we receive sufficient applications, so early applications are encouraged.