Leasehold Officer

Fairhive Homes Limited; Aylesbury; Hybrid; GBP 28,000 - 38,000; Full time

Job summary

Fairhive Homes Limited is seeking a proactive Leasehold Officer to support leasehold management and customer service across a blended role combining remote and onsite work. The successful candidate will manage complex leasehold enquiries, ensure regulatory compliance, and work collaboratively with colleagues, contractors and leaseholders.

The role emphasises problem solving, empathy, and strong communication skills to deliver excellent service within housing management and shared ownership

Qualifications

• Experience in leasehold management or housing management.
• Strong written and verbal communication skills.
• Ability to prioritise a varied workload and manage complex enquiries.

Responsibilities

• Manage Fairhive's leasehold management service and regulatory obligations.
• Handle assignments, communal repairs, permissions, and lease extensions.
• Deal with shared ownership enquiries and Right to Buy/Acquire processes.
• Oversee service charges recovery and related costs; resolve breaches of lease.

Skills

Leasehold management

Customer service

Communication

Problem solving

Education

GCSE level or equivalent

Tools

Microsoft Office

Job description

Are you looking for an exciting opportunity to make a difference in the housing community? We’re on the hunt for a dedicated and enthusiastic Leasehold Officer to join our amazing team at Fairhive! If you enjoy helping others, working in a supportive environment, and contributing to meaningful projects, this could be the perfect role for you.

About the role…

As a Leasehold Officer, you will be responsible for providing Fairhive's leasehold management service, ensuring that all legal and regulatory obligations are met while delivering a positive experience for leaseholders and shared ownership customers. You will act as the first point of contact for a wide range of leasehold matters, including assignments, communal repairs, permissions, lease extensions and shared ownership enquiries.

The role offers excellent variety and will see you managing statutory sales processes under Right to Buy and Right to Acquire legislation, supporting the management of Fairhive's commercial portfolio, overseeing the recovery of service charges and other associated costs, and helping to resolve breaches of lease agreements. You will also work closely with colleagues across the business, contractors and customers to ensure effective service delivery while contributing to continuous improvement initiatives.

This is a blended role, combining remote working with regular office, site and community-based activity.

About you...

We are looking for a confident and organised individual who enjoys problem solving and building strong relationships with customers and colleagues. You will have experience within leasehold management, home ownership, housing management or a similar customer-focused property environment and be comfortable handling complex enquiries with professionalism and empathy.

You will possess strong written and verbal communication skills, good administrative and organisational abilities, and the confidence to prioritise a varied workload. A sound understanding of leasehold processes, service charges or related housing legislation would be highly advantageous. You'll also have good intermediate IT skills and be educated to GCSE level or equivalent. Most importantly, you'll share our commitment to delivering excellent customer service and embracing equality, diversity and inclusion in everything you do.