Leasehold Arrears & Accounts Specialist

Aster Group; Devizes; On-site; GBP 25,000 - 33,000; Full time

Benefits offered by this job

Flexible working

Wellbeing programme

Career development framework

Pension and life assurance

Volunteering opportunities

Employee discounts

Job summary

Aster Group is seeking a dedicated Customer Accounts Officer (Leasehold) to manage leasehold arrears and agree repayment plans with customers. You will progress cases toward lawful action when needed, coordinating with internal teams and external bodies across our operating regions.

The role requires strong communication, meticulous record-keeping, and willingness to travel to Hampshire, Wiltshire, Somerset, Dorset, Devon and Cornwall to support customers and attend hearings as required.

Qualifications

• Committed to delivering excellent customer service with a focus on outcomes.
• Excellent written and verbal communication skills with strong attention to detail.
• Proficient in IT systems including Microsoft Office and CRM databases.
• Knowledge or experience of rent arrears recovery and the pre-action protocol for rent arrears.
• Housing management experience desirable; housing management qualification an advantage.

Responsibilities

• Pursue leasehold arrears and agree appropriate repayment arrangements.
• Refer customers to internal or external support when required.
• Progress cases through the legal process, including court referrals and attendance at hearings.
• Support eviction action where applicable and liaise with internal teams to ensure accuracy of accounts.
• Travel to operate across regions and attend meetings or court hearings as needed.

Skills

Customer service

Communication skills

Attention to detail

IT systems proficiency

Education

Housing management qualification

Tools

CRM databases

Microsoft Office

Job description

Aster Group is seeking a dedicated Customer Accounts Officer (Leasehold) to manage leasehold arrears and agree repayment plans with customers. You will progress cases toward lawful action when needed, coordinating with internal teams and external bodies across our operating regions.

The role requires strong communication, meticulous record-keeping, and willingness to travel to Hampshire, Wiltshire, Somerset, Dorset, Devon and Cornwall to support customers and attend hearings as required.