Learning & Organisational Development Assistant

Norwich City Council; Norwich; On-site; GBP 24,000 - 30,000; Full time

Job summary

Norwich City Council seeks a motivated Learning & Organisational Development Assistant to enhance training delivery within the HR & Learning team. You'll manage training activities, maintain records, and develop e-learning solutions while evaluating the training impact. This role offers a supportive environment with opportunities for professional growth.

Benefits

Competitive pay and benefits package

Access to Local Government Pension Scheme (LGPS)

Paid holiday entitlement starting at 26 days

Occupational health and employee assistance support

Qualifications

• Strong organisational and communication skills.
• A proactive approach to problem-solving and customer service.
• Confidence working with data, systems, and reporting tools.

Responsibilities

• Coordinate training bookings and manage waiting lists.
• Maintain accurate records of all learning and development activities.
• Support the development of e-learning and other learning initiatives.

Skills

Organisational skills

Communication skills

Problem-solving

Customer service

Data handling

Job description

Are you passionate about learning and development? Do you enjoy working with people and systems to help organisations grow? Norwich City Council is looking for a motivated and organised Learning & Organisational Development Assistant to join our HR & Learning team.

Job Description

This is a fantastic opportunity to support the delivery of high-quality learning and development across the council. You’ll work closely with the Head of HR & Learning and the wider L&D team to coordinate training activities, maintain accurate records, and help develop innovative learning solutions—including e-learning.

You’ll also play a key role in evaluating the impact of training, supporting budget monitoring, and ensuring that staff have access to the learning they need to thrive.

Responsibilities

• Coordinate training bookings, manage waiting lists, and liaise with staff and external trainers.
• Maintain accurate records of all learning and development activities.
• Support the development of e-learning and other learning initiatives.
• Monitor training budgets and contract performance in consultation with the Staff Development Manager.
• Produce reports on mandatory training completion and learning outcomes.
• Analyse training evaluations to assess return on investment and organisational impact.
• Advise staff and managers on effective learning methods and resources.
• Provide administrative support to the HR & Learning team.
  
  

Skills Required

• Strong organisational and communication skills.
• A proactive approach to problem-solving and customer service.
• Confidence working with data, systems, and reporting tools.
• An interest in learning and development, with a willingness to grow in the role.
• Experience in an administrative or coordination role (desirable but not essential).
  
  

Why work for us

Our council is full of people who have chosen to work in local government because they want to help others and make a difference to their lives or the environment in which local people live.

To find out more about working and living in Norwich Home | Work in Norwich.

The council has a long and proud history of being a council that is keen to push the boundaries of what a district can achieve, to find out more about what it is like to work in local government visit Working in local government - #LocalGov Careers - Youth Employment UK

We offer our employees a competitive pay and benefits package. Whether you’re looking for a new career, promotion, flexible working opportunity to fit with your home life or a sideways move – we have a variety of challenging employment opportunities for everybody.

Norwich City Council offers the opportunity to work with great people who are passionate about promoting Norwich and the services the council provides. We also offer good career prospects with competitive rates of pay, generous holidays and working arrangements to suit all lifestyles.

Equal Opportunities Policy

The council is committed to a policy of equality opportunity in employment, in recruitment and the services we provide. Applications are considered on the basis of their suitability for the post regardless of sex, gender reassignment, race, ethnic origin, disability, age, marital status, domestic responsibilities, sexual orientation or religious affiliation. People with disabilities are guaranteed an interview provided they are suitably qualified and/or experienced.

Candidates will be considered for shortlisting on the factual information on their application form. Therefore it is important to give as much detail as possible including information about experience gained outside employment.

Benefits

We offer our employees a competitive pay and benefits package and are proud to have the Living Wage accreditation. Whether you’re looking for a new career, promotion, flexible working opportunity to fit with your home life or a sideways move – we have a variety of challenging employment opportunities for everybody.

• All employees are eligible to join the Local Government Pension Scheme (LGPS)
• Paid holiday entitlement starts at 26 days per annum and increases with length of service to a maximum of 33 days per annum. This is pro rata for part-time employees
• In addition to the statutory public holidays, we grant an additional statutory day leave at Christmas
• Norwich City Council supports its employees through the provision of occupational health and employee assistance support