Learning Operations & Systems Specialist

Munich Re; Manchester; On-site; GBP 45,000 - 65,000; Full time

Job summary

Munich Re in Manchester is seeking a Learning Operations & Systems Specialist to drive the effective delivery and continuous improvement of learning operations and systems, with a focus on SuccessFactors Learning. You will collaborate with HR, IT, and external providers to enable global learning initiatives and maintain high-quality processes.

The role requires hands-on LMS administration, strong data skills, and experience in a matrix organisation.

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• Hands-on LMS administration experience with enterprise systems.
• Strong understanding of HR systems and learning tech ecosystem.
• Experience implementing or upgrading HR systems.
• Excellent Excel-based data handling and reporting skills.
• Ability to work in a matrix, cross-functional environment.
• Strong communication and proactive mindset.

Responsibilities

• Ensure smooth delivery of learning operations by coordinating activities and maintaining accurate records.
• Coordinate system updates, testing, and requirements gathering for LMS enhancements.
• Troubleshoot system issues and liaise with HR, IT and external providers.
• Advise stakeholders on LMS capabilities and best practices within standards.
• Generate and analyze learning data and KPIs to improve efficiency and training impact.
• Create documentation, guides, and knowledge materials for consistent operations.
• Ensure compliance with policies and regulatory requirements in training administration.
• Support governance frameworks, controls, and system standards in learning operations.
• Identify and drive continuous improvement initiatives across HR systems and processes.

Skills

LMS administration

SuccessFactors Learning

HR systems

Excel data reporting

Stakeholder management

ServiceNow

Matrix organization experience

Communication skills

Proactive improvement mindset

Education

Bachelor's degree in Human Resources, Information Systems, or related field

Tools

ServiceNow

Job description

Working in Global HR at Munich Re for Reinsurance & Specialty Group means being part of a dynamic, globally connected team that plays a critical role in shaping the future of our organization. As an HR professional, you contribute to the success of our business by supporting people strategies that drive transformation, foster collaboration, and enable sustainable growth.

Our Global HR function is evolving to meet the needs of a fast-changing world. We operate in a connected, collaborative, and forward-thinking Global HR matrix community that values empathy, initiative, and a global mindset-where every team member plays a role in delivering effective services and solutions and creating meaningful impact.

Whether your focus is talent, rewards, analytics, business partnering, services, or any other area of HR, you will work across regions and functions to co-create solutions that support our people and business. You will be empowered to collaborate, innovate, and grow - contributing to a culture that values diversity, continuous learning, and shared success.

Join us in building the future of Global HR.

Job Summary

As a Learning Operations & Systems Specialist, you play a key role in ensuring the effective delivery and continuous improvement of learning operations and systems. You are responsible for the administration and optimization of the Learning Management System (LMS), with a strong focus on SuccessFactors Learning, ensuring reliable, efficient, and user-friendly learning operations services.

In this role, you act as a central expert for LMS-related topics, supporting system enhancements, resolving issues, and enabling global learning initiatives through effective system setup and operational support. You collaborate closely with stakeholders across HR, IT, and external service providers, advising on system capabilities and helping to implement best practices within established frameworks and standards.

Additionally, you ensure high-quality process documentation, compliance with internal policies and regulatory requirements, and contribute to governance and continuous improvement initiatives within learning operations.

This position is ideal for a hands-on, system-oriented professional with a strong attention to detail, a proactive mindset, and a passion for driving innovation and process excellence in digital learning environments.

Reporting to the 'Global Head of Learning Operations' (based in Munich), you will be responsible for the following:

Your Job

Ensuring smooth and effective delivery of learning operations by coordinating learning activities, maintaining accurate learning records, and supporting the learner and stakeholder experience through the effective use of the global Learning Management System and related tools

• Driving continuous improvement of learning processes and programs by coordinating system updates and testing, gathering system requirements, managing learning data and reporting requirements, and contributing to learning-related projects, as well as change and migration initiatives
• Ensuring smooth learning operations by troubleshooting system issues and coordinating with HR, IT, and external service providers
• Advising stakeholders on LMS capabilities and best practices within defined frameworks and system standards
• Generating and analyzing learning data and KPIs, providing insights to improve operational efficiency and training effectiveness
• Creating and maintaining process documentation, system guides, and knowledge materials to ensure consistent operations
• Ensuring compliance of training administration and processes with company policies and regulatory requirements
• Supporting the design and implementation of governance frameworks, controls, and system standards in learning operations
• Identifying and supporting continuous improvement initiatives related to learning and other HR systems and operational processes

Your Profile

• Bachelor's degree in Human Resources, Business Administration, Information Systems, or a related field (or equivalent experience)
• Professional experience in Learning Operations, LMS administration, HR systems, or a comparable role
• Solid understanding of HR systems and learning technologies ecosystem
• Proven hands-on administration experience with SuccessFactors Learning
• Familiarity with service and knowledge management tools (e.g., ServiceNow or similar)
• Experience supporting system implementations, enhancements, or upgrades
• Advanced skills in Microsoft Office, especially Excel for data handling and reporting
• Experience working in a matrix organization with cross-functional stakeholders
• Strong communication and interpersonal skills
• Proactive, with a continuous improvement mindset

About us

As the world's leading reinsurance company with more than 11,000 employees at over 50 locations, Munich Re introduces a paradigm shift in the way you think about insurance. By turning uncertainty into a manageable risk we enable fundamental change. Join us working on topics today that will concern society tomorrow, whether that be climate change, major construction projects, medical risk assessment or even space travel.

Together we embrace a culture where multiskilled teams dare to think big. We create the new and the different for our clients and cultivate innovation.

Does this sound like you? Push boundaries with us and be part of Munich Re.

Unlock your potential

• Diversity, Equity & Inclusion: we embrace the power of differences and are convinced that diversity fosters innovation and resilience and enables us to act braver and better.
• Continuous Learning: we believe that continuous learning is a key differentiator and critical for building new skills and accelerating growth.
• Career Mobility: we actively support career mobility, and our strong global and regional presence offers a wealth of career growth opportunities for you.

At Munich Re, Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed.

If you are excited about this role but your experience does not align perfectly with everything outlined, or you don't meet every requirement, we encourage you to apply anyway. You might just be the candidate we are looking for!

All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact.