Learning Management System (LMS) Product and Delivery Manager

www.findapprenticeship.service.gov.uk - Jobboard; York; On-site; GBP 45,000 - 60,000; Full time

Job summary

A government entity in the UK is seeking a G7 Product Manager to lead the strategic evolution of their Learning Management System (LMS). You will be responsible for defining the product vision, managing requirements, and ensuring alignment with organizational goals. The ideal candidate will have a strong background in strategic product management and experience working within Agile frameworks. This position offers a unique opportunity to drive innovation and enhance digital learning capabilities.

Qualifications

• Experience in strategic product management within a digital environment.
• Proven ability to engage and communicate with diverse stakeholders.
• Strong understanding of Agile and Lean principles.

Responsibilities

• Define and implement the LMS’s vision and strategy.
• Gather and analyse requirements to translate into prioritized features.
• Monitor system performance and implement improvements.

Skills

Strategic leadership

Stakeholder management

Agile methodologies

Data analysis

User-centric design

Education

Relevant degree or equivalent experience

Tools

Learning Management System (LMS)

Project management tools

Job description

One of the highest priorities for the Civil Service is improving commercial capability across Government, driven by the Government Commercial Function (GCF). Annual central government commercial spend on goods and services is approximately £50bn, and including the wider public sector, this figure approaches £300bn. Even small improvements in capability can unlock significant value across the system.

Phase One (2015–2017) of the Commercial & Contract Management Capability Programme established the Government Commercial Organisation (GCO), which recruits, develops, and retains senior commercial talent to drive best practices and improve capability across Government. By August 2024, over 90% of GCO professionals had been accredited in a workforce of around 1,600 commercial experts deployed across departments.

The GCO has improved its ranking to 20th in the ‘Inclusive Companies’ list for FY23/24. It focuses on ensuring qualified commercial expertise to meet spending priorities, with talent management, competitive reward, and performance management approaches, including benchmarking against other industries.

The Commercial and Contracts Capability Team, part of the Government Commercial Function, was formed in 2014/15 to enhance commercial and contract management capabilities across government departments to deliver value for taxpayers.

To support commercial and contract management capabilities, the GCF offers extensive learning opportunities. Each month, over 100 learning and accreditation events are hosted, with a platform used by over 80,000 users, of whom 13,000 were active as of August 2024. Training covers topics like combating modern slavery, social value in procurement, and managing public sector contracts. Over 26,000 learners have achieved Foundation Accreditation, with more at Practitioner and Expert levels.

A key initiative is the Transforming Public Procurement (TPP) learning program, launched in May 2024 to prepare for the Procurement Act 2023 implementation in February 2025. This program has seen significant engagement: over 64,000 views of knowledge drops, more than 12,000 professionals certified on the 15-hour TPP e-learning, 24 communities of practice meet-ups with 16,000 attendees, and over 10,000 enrolled in three-day deep-dive sessions. To date, 2,400 participants have completed deep dives, with 100 of 375 cohorts delivered.

The Digital and Systems Team is vital to CCMCP’s effective operation. Our work is about transforming for the future and enabling critical daily activities, alongside driving ambitious changes over the next 3-5 years.

We manage a diverse portfolio of digital services and tools—both internal Cabinet Office platforms and external third-party solutions. These underpin key operations, including:

• Delivering up to 150 live virtual learning or accreditation events monthly.
• Managing and enhancing a digital learning platform used by over 89,000 registered users.
• Supporting 25+ recruitment activities each month.

This role is within our Infrastructure and Transformation pillar, which aims to build and optimise systems, processes, and practices to maximise productivity, ensure sustainable growth, and operate effectively.

The Product Manager will provide strategic leadership and oversight for the GCC LMS, ensuring its alignment with organisational goals, user needs, and continuous improvement.

As a G7 Product Manager, you will lead the strategic evolution and successful delivery of our Learning Management System (LMS). You will connect stakeholder vision with product delivery, ensuring ongoing innovation and value.

This role aligns with the DDaT framework's Senior Product Manager role. You will be key in ensuring our products deliver maximum value and meet desired outcomes by balancing user and business needs throughout the product lifecycle.

Key Responsibilities:

• Product Vision & Strategy: Define and implement the LMS’s vision and strategy. Align objectives with organisational priorities and multidisciplinary teams. Develop and execute the product roadmap.
• Strategic Product Ownership: Gather and analyse requirements, translate them into prioritized features, and manage the product backlog, following Agile and Lean practices.
• Stakeholder Liaison and Communication: Act as the main contact for stakeholders, LMS managers, and technical teams. Manage expectations, share insights, and liaise with external vendors and digital colleagues.
• Requirements & User-Centric Design: Elicit and analyse business needs, evaluate designs and solutions against strategic goals, and build user-centric services. Use tools like workshops and process mapping.
• Process Improvement and Solution Evaluation: Identify and implement process enhancements. Assess digital tools and solutions, making recommendations for adoption or improvement.
• Performance Management & Optimisation: Monitor system performance and user experience, gather feedback, and implement improvements. Use data to inform decisions and optimise reporting.
• Optimised Delivery & Risk Management: Streamline intake and delivery processes, remove impediments, and manage risks, dependencies, and delivery momentum.
• Project & Delivery Oversight: Manage budget, resources, and milestones. Coordinate dependencies and support implementation, ensuring requirements are met.
• Supplier Engagement & Value: Build strong vendor partnerships, maximise delivery, and ensure value for money.
• Business Cases & Investment: Develop compelling business cases for investment decisions.
• Standards & Team Guidance: Ensure compliance with standards and support team knowledge transfer.
• LMS Advocacy: Act as an LMS expert and advocate, continuously reflecting on best practices for delivery.