Learning Management System (LMS) Product and Delivery Manager

www.findapprenticeship.service.gov.uk - Jobboard; Glasgow; On-site; GBP 50,000 - 63,000; Full time

Job summary

A public sector organization seeks a Product Manager to lead the strategic oversight and development of its Learning Management System (LMS). The role involves defining product vision, managing stakeholder engagement, and ensuring alignment with organizational goals. Candidates should have experience with Agile methodologies and strong communication skills. This is an opportunity to contribute to significant digital transformation within government operations.

Qualifications

• Experience leading product strategy and vision.
• Proven track record in Agile and Lean methodologies.
• Strong communication skills for stakeholder management.

Responsibilities

• Define product vision and strategy for the LMS.
• Manage product backlog and prioritize features.
• Monitor system performance and implement improvements.

Skills

Strategic leadership

Agile practices

Stakeholder management

Business analysis

User-centric design

Tools

Digital learning platforms

Business analysis tools

Job description

One of the highest priorities for the Civil Service is improving commercial capability across Government, driven by the Government Commercial Function (GCF). Annual central government commercial spend on goods and services is approximately £50bn, and including the wider public sector, this figure reaches nearly £300bn. Even small improvements in capability can unlock significant value across the system.

Phase One (2015–2017) of the Commercial & Contract Management Capability Programme established the Government Commercial Organisation (GCO), which recruits, develops, and retains senior commercial talent to promote best practices and enhance commercial capability across Government. By August 2024, over 90% of GCO professionals had achieved accreditation within a specialist workforce of about 1,600 commercial experts deployed across departments.

The GCO has improved its ranking, now placed 20th in the ‘Inclusive Companies’ list for FY23/24, reflecting its focus on qualified commercial expertise, talent management, and industry-leading reward and performance approaches, including benchmarking against other sectors for pay, pension, and recognition.

The Commercial and Contracts Capability Team is an award-winning division within the Government Commercial Function, established in 2014/15 to bolster government departments' commercial and contract management capabilities to deliver maximum value for taxpayers.

To support commercial and contract management capabilities, the GCF offers extensive learning opportunities. Each month, over 100 events are hosted, with a platform used by more than 80,000 users (13,000 active as of August 2024). Learners access training on topics like combating modern slavery, integrating social value into procurement, and managing public sector contracts. Over 26,000 learners have achieved Foundation Accreditation, with more than 500 at Practitioner and Expert levels.

A key initiative is the Transforming Public Procurement (TPP) learning program, launched in May 2024 to prepare for the Procurement Act 2023 implementation in February 2025. This program has seen significant engagement: over 64,000 views of knowledge drops, more than 12,000 professionals certified on the 15-hour TPP e-learning, 24 communities of practice meet-ups with 16,000 attendees, and over 10,000 enrolled in three-day deep-dive sessions. To date, 2,400 have completed deep dives, with 100 of 375 cohorts delivered.

The Digital and Systems Team is crucial to the operation of CCMCP, supporting day-to-day activities and enabling ambitious changes over the next 3-5 years.

We manage a diverse portfolio of digital services and tools, including internal Cabinet Office platforms and external third-party solutions, underpinning key operations such as:

• Delivering up to 150 virtual learning or accreditation events monthly.
• Managing and enhancing a digital learning platform used by over 89,000 registered users.
• Supporting more than 25 recruitment activities each month.

This role is within our Infrastructure and Transformation pillar, which aims to build and optimise systems, processes, and practices to maximise productivity, ensure sustainable growth, and operate effectively.

The Product Manager will provide strategic leadership and oversight for the GCC LMS, ensuring alignment with organisational goals, user needs, and continuous improvement.

As a G7 Product Manager, you will lead the strategic evolution and successful delivery of our Learning Management System (LMS), acting as the key link between stakeholder vision and product execution, ensuring ongoing innovation and delivery excellence.

This role aligns with the DDaT framework's Senior Product Manager responsibilities. You will ensure our products deliver maximum value and meet desired outcomes by balancing user and business needs throughout the product lifecycle.

Key Responsibilities:

• Product Vision & Strategy: Define and implement the LMS product vision and strategy, aligning objectives with organisational priorities and multidisciplinary teams. Develop and execute a roadmap for digital product evolution.
• Strategic Product Ownership: Collaborate with stakeholders to gather, analyze, and translate requirements into prioritized features. Manage the product backlog, set development priorities, and adhere to Agile and Lean practices.
• Stakeholder Liaison and Communication: Act as the primary contact for stakeholders, LMS managers, and technical teams. Manage expectations, share insights, and liaise with external vendors and digital colleagues.
• Requirements & User-Centric Design: Elicit and analyze business requirements, evaluate designs, and build user-centric services using business analysis tools. Tailor requirements to drive innovation and ensure strategic alignment.
• Process Improvement & Solution Evaluation: Identify opportunities for workflow enhancements, evaluate digital tools, and recommend solutions for adoption or improvement.
• Performance Management & Optimization: Monitor system performance, gather user feedback, and implement improvements. Analyze data to inform decision-making and enhance reporting outcomes.
• Delivery Flow & Risk Management: Streamline intake processes, remove impediments, and manage risks to maintain delivery momentum.
• Project & Delivery Oversight: Manage budgets, resources, and dependencies, track progress, and support implementation to ensure requirements are met.
• Supplier Engagement & Value: Build strong partnerships with suppliers, maximize delivery, and ensure value for money.
• Business Cases & Investment: Develop compelling business cases for investment decisions.
• Standards & Guidance: Ensure team compliance with standards and provide guidance on new tools and technologies.
• LMS Advocacy: Promote LMS technologies, reflect on best options, and support successful delivery.