Learning Experience Specialist at Domestic & General Group

Domestic & General Group; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Health cash plan

Company pension

Life assurance

Car leasing

Travel loans

Cycle to Work

Gym membership

Employee discounts

Employee Assistance Programme

Free protection plan

Volunteer opportunities

Job summary

Domestic & General is seeking a senior Learning Experience Specialist to design and evolve modern learning experiences while shaping governance across the learning ecosystem. The role covers digital, blended and performance support, with a focus on outcomes and regulatory alignment.

You’ll collaborate with global stakeholders, mentor designers, and drive learning analytics to demonstrate business impact. Flexible UK location with travel to Nottingham and Wimbledon as required.

Qualifications

• Advanced instructional design and adult learning principles.
• Experience with global stakeholders and learning ecosystems.

Responsibilities

• Contribute to the future learning vision and operating model for D&G.
• Design, develop and implement learning solutions across digital, blended and performance support formats.
• Collaborate with business stakeholders to diagnose capability gaps and solutions.
• Define and evolve learning design methodologies, standards and frameworks.
• Establish governance for consistency and scalability.
• Evaluate new learning technologies and AI tools.
• Serve as SME for learning technology ecosystem.
• Apply human-centred design to learner experiences.
• Develop learning solutions using media (eLearning, simulations, video, audio).
• Ensure solutions meet regulatory, standards and branding guidelines.
• Use learning analytics to show business impact.
• Participate in QA and continuous improvement.
• Coach instructional designers and learners professionals.
• Build relationships with global stakeholders across UK, Europe and US.
• Manage multiple complex projects through full lifecycle.

Skills

Instructional design

Learning experience design

Adult learning

Stakeholder management

Global collaboration

Learning analytics

Media production

AI-enabled learning

Tools

LMS

Authoring tools

Rich media tools

Job description

Learning Experience Specialist Location: Flexible on location in the UK with visits to our office in Nottingham and Wimbledon as and when required. Contract: Permanent Salary: Competitive We’re seeking an exceptional Learning Experience Specialist to join our Global People Team. This is a senior individual contributor responsible for designing, building and evolving modern learning experiences whilst shaping the methodologies, technologies, standards and governance that underpin learning at D&G.

What you’ll be doing:

• Contribute to the future learning vision and operating model for D&G.
• Design, develop and implement innovative learning solutions across digital, blended and performance support formats.
• Work collaboratively with business stakeholders to diagnose capability gaps and identify effective solutions.
• Define and evolve learning design methodologies, standards and frameworks.
• Establish governance approaches that ensure consistency, quality and scalability.
• Evaluate, pilot and recommend new learning technologies, AI tools and digital capabilities.
• Act as a subject matter expert for the learning technology ecosystem.
• Apply human-centred design principles to improve learner experiences.
• Develop learning solutions using appropriate media including eLearning, simulations, video, audio and performance support resources.
• Ensure learning solutions meet regulatory requirements, internal standards and branding guidelines.
• Use learning analytics and evaluation data to improve effectiveness and demonstrate business impact.
• Participate in quality assurance processes and continuous improvement activities.
• Coach and mentor instructional designers and learning professionals in modern learning practices.
• Build strong relationships with global stakeholders across the UK, Europe and US.
• Manage multiple complex projects through the full learning lifecycle.

What you’ll bring:

• Advanced instructional design, learning experience design and adult learning principles
• Experience of collaborating with stakeholders in a global remit.
• Learning architecture and learning ecosystem design
• Learning technology expertise including LMS, AI-enabled learning tools, authoring tools and digital learning platforms, rich media learning
• Governance frameworks, quality standards and scalable learning methodologies
• Human-centered design and learner journey mapping
• Learning analytics, evaluation and business impact measurement
• Innovation, experimentation and emerging learning technologies
• Business acumen, stakeholder influence and organisational change
• Ability to use a range of visual graphics, video and audio production tools to produce high-quality media assets for learning

We offer lots of great benefits! Some of which include:

• Competitive salary and annual discretionary bonus
• 25 days annual leave plus bank/public holidays, as well as an annual option to buy up to 5 additional days of annual leave
• Training opportunities as well as clearly defined career progression
• Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service
• Attractive company pension scheme
• Life assurance – employer funded cover of 4x basic salary
• Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services: Salary Finance – access to savings and borrowing through payroll
• Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand-new vehicles
• Travel Loans – interest free loans to help spread the cost of annual travel tickets
• Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000
• Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes
• OnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help.
• Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues
• Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
• Employee discounts – with a range of discounts for 100s of online and high street retailers

Domestic & General are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

Please note that we have a thorough referencing process, which includes criminal record checks.

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.