Learning Experience Designer

KFC UK & Ireland; Woking; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

Join KFC as part of the People Experience team, where you're pivotal in designing learning initiatives that foster the growth of restaurant teams. With responsibilities in project management and collaboration, you'll create engaging programs ensuring all team members thrive. Enjoy competitive benefits including hybrid working, generous holiday, and bonuses focused on performance.

Benefits

Flexible working

Company pension contributions

Early finishes on Fridays

25 days' holiday plus bank holidays

Private healthcare and mental health coaching

Study support and income protection

25% off chicken

Qualifications

• Proven experience in instructional design and developing learning materials.
• Familiarity with different learning technologies.
• Experienced in a fast-paced environment.

Responsibilities

• Design and develop engaging learning experiences.
• Lead learning projects and manage timelines.
• Manage and maintain the Learning Management System.

Skills

Instructional Design

Project Management

Communication

Interpersonal Skills

Collaboration

Problem-Solving

Tools

Learning Management System

Content Development Tools

Job description

Welcome to KFC. Home of the real ones.

We sell the world’s best chicken. Seriously. And we’ve done it since 1939, when the idea of crispy, original recipe chicken took Kentucky by storm. Now, we’re proud to serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that we started with, all those years ago.

Across the Restaurant Support Centre (RSC), we come to work to be ourselves, and to make something of ourselves. We want to see our potential go that little bit further, as part of one of the world’s most iconic brands.

What’s the gig? Well, you support our restaurants — and we’ll support you every step of the way. Simple. Our doors are open — and they can take you anywhere.

All we ask is that you be you. Because that makes us, us. Sound good? Great. Let’s find out about that job.

THE TEAM

Our People and Culture team creates a place where people don’t just work - they thrive, and feel genuinely proud to be part of something real. We’re here for all 36,000 members of Team KFC – shaping a bold, inclusive culture, and making sure everyone feels supported, included, and empowered to grow.

From finding and nurturing top talent to unlocking growth opportunities, we’re ambitious about what our people can achieve. We ask questions, push boundaries, and challenge the usual way of doing things - if it means building a better experience, we’re all in.

We lead with smart, heart, and courage - because when we put people first and back their potential, incredible things happen.

About the role

To reach our ambition of being the nation’s favourite fried chicken brand, we know we must invest in the experience of our people, ensuring we have heart-led and high performing teams who are fuelled by talent and drive our culture; the People Experience team are therefore critical to the success of this.

The role is pivotal in being responsible for designing, creating and implementing exciting initiatives to educate, enhance skills and retain high-performing and engaged talent, ultimately supporting the growth of our restaurant teams across KFC UKI.

What will you spend your time doing?

• Design and Develop Learning Programs: Create engaging and effective learning experiences using instructional design principles tailored to the needs of our restaurant teams, ensuring that culture, values and behaviours are embedded throughout learning & development curriculums.
• Project Management: Lead learning projects from inception to completion, ensuring timely delivery and alignment with strategic goals. Actively track timelines and deliverables for multiple projects laddering up to the overall People & Culture roadmap,
• Cross-Functional Collaboration: Effectively partner with subject matter experts across functions, including Operations, to identify learning needs and develop appropriate solutions to support learning, growth and development
• Continuous Improvement: Maintain curiosity and research best practice in learning, growth and development to ensure learning continues to be progressive. Keep up to date with industry trends and emerging technologies
• Insights: Leverage data to drive results, and to evaluate the effectiveness of learning programs to make data-driven recommendations and share insights with relevant stakeholder. Gather insights from stakeholders to inform learning opportunities and solutions. Manage, analyse and create training reports that drive performance across KFC, ensuring data is accurate, accessible, and easy for stakeholders to understand and utilise.
• Stakeholder Management: Build strong relationships with internal and external stakeholders to ensure learning initiatives are aligned with strategy
• LMS Management: Manage and maintain the Learning Management System (LMS), ensuring it is up-to-date, relevant and effectively utilised for hosting learning, & reporting. Regularly review, maintain and update learning libraries ensuring current content keeping the user experience at the forefront.

What we love from you:

• Proven experience in instructional design and developing learning materials that are clear, informative, digestible and appealing
• Familiarity with different learning technologies and content development tools
• Strong project management skills with the ability to manage multiple projects simultaneously.
• Excellent communication and interpersonal skills.
• Experience working in a QSR or similar fast-paced environment is highly desirable.
• Ability to work collaboratively with cross-functional teams.
• Resilient and adaptable, with a proactive approach to problem-solving.

What’s in it for you:

We offer benefits that make your life that little bit easier — because we know the juggle is real.

From flexible, hybrid working to Fri-Yay early finishes and Live Well Days, we’ve created a package that supports the real you, in and out of work.

You’ll get:

Hybrid working from our Woking RSC (just 24 mins from London)

Up to 11% company pension contributions

Fri-Yay finishes at 1pm every Friday

25 days’ holiday (plus bank hols)

5 Live Well Days a year, just for you

Bonus scheme linked to company & personal performance

???? Private healthcare, Digital GP access & mental health coaching

Enhanced parental leave and flexible return options

Study support, income protection, life cover & more

And yes — 25% off the chicken

Because real ones deserve real rewards.

THE ROAD TO BECOMING A REAL ONE...

1. Apply (Go on... do it) – send us your CV and answer a couple of app questions.
2. Intro call with our Talent Team
3. Virtual call with Hiring Manager + Talent Partner
4. F2F interview & Task at our HQ, Home of The Real Ones in Woking

Ready?

We hope so, if you’re ready to be part of our community, now’s the time to apply.