Learning & Enablement Lead Instructional Designer EMEA

SnapLogic; United Kingdom; Hybrid; GBP 40,000 - 80,000; Full time

Job description

The Role:

As Learning & Enablement Lead Instructional Designer, you will play a pivotal role in designing, developing, and delivering training content that enables customers and partners to effectively use our platform. You will work closely with Product, Engineering, Customer Success, and Partner teams to ensure our training program evolves alongside our rapidly growing platform.

You will create and deliver both virtual and instructor-led training (the program is tiered from introductory through advanced/specialized levels and certifications) to customers worldwide, troubleshoot technical questions, and develop structured certification programs for partners and end users. The ideal candidate will have experience in a range of pedagogical approaches, certification programs, and technical training for enterprise software, ideally in the data integration space.

Ideally, the candidate will be located in the London area and able to work on a hybrid basis in the office. This role will require travel of 10-20% for customer and partner training.

What You’ll Do:

• Instructional Design & Content Creation:
• Opportunity to build and shape a world-class training program for a cutting-edge data integration & AI automation platform.
• Leverage GenAI training tools to design and develop training content, including self-paced e-learning modules, instructor-led courses, hands-on learning, etc.
• Create structured learning paths for different audiences: customers, partners, and internal teams.
• Create customized training material for specific customers and partners.
• Continuously refine training materials based on learner feedback, effectiveness metrics, and platform updates.
• Experience with data integration tools or the ability to gain that knowledge quickly.
• Training Delivery & Facilitation:
• Conduct engaging virtual and in-person training sessions for global customers and partners.
• Facilitate technical hands-on workshops, ensuring learners can apply knowledge in real-world use cases.
• Address and troubleshoot technical questions from learners, demonstrating deep platform expertise.
• Partner Enablement & Certification Programs:
• Develop and manage certification programs for partners and end users to validate expertise on our platform.
• Collaborate with GSI partners to create tailored enablement tracks that support their implementation and sales efforts.
• Collaboration & Continuous Improvement:
• Work with Product and Engineering teams to stay updated on new features and incorporate them into training materials.
• Gather feedback from customers and partners to identify knowledge gaps and improve learning effectiveness.
• Research and implement best practices in enterprise software training, adult learning, and instructional design.

What We’re Looking For:

• 5+ years of experience in instructional design, technical training, or a related role in enterprise software.
• Strong knowledge of data integration, APIs, and automation workflows (or ability to learn quickly).
• Experience designing and delivering training for enterprise software, SaaS platforms, or AI/automation tools.
• Hands-on experience with e-learning authoring tools (Articulate, Captivate, Camtasia, etc.) and LMS platforms.
• Proven ability to design certification programs for partners and customers.
• Excellent facilitation skills with experience delivering both virtual and in-person training to global audiences.
• Ability to troubleshoot technical questions and provide real-time guidance during training.
• Strong collaboration skills with cross-functional teams, including Product, Engineering, and Partner teams.
• Experience working with Global System Integrators (GSIs) and designing partner enablement programs is highly preferred.
• Ability to travel for customer and partner training.

Why Join:

There's never been a better time to join our SnapSquad!

At SnapLogic, we believe our people are the heart of our success. That is why we are dedicated to creating an environment where you can thrive both personally and professionally. From competitive salaries and robust health benefits to global wellness initiatives, we ensure you’re set up for success - wherever you’re based.

Here’s why you don’t want to miss out on being a part of our team:

A Legacy of Excellence - Recognized Industry Visionary and Leader:

When it comes to innovation and growth, SnapLogic isn’t just keeping up; we’re setting the pace. Recognized by Inc. 5000 as one of the Fastest Growing Private Companies in 2024, our trajectory speaks volumes. For the third consecutive year, SnapLogic has been named a Visionary in the Gartner Magic Quadrant for Data Integration Tools, where we’ve been praised for our expanding platform and generative AI innovations.

Redefining the Integration Category in the Age of AI:

In an era where enterprises are reimagining themselves as composable, data-driven entities, SnapLogic is at the forefront, unlocking new possibilities through generative AI and AI-augmented, graphical-visual integration.

Innovation at the Forefront:

SnapLogic was first to market with the world’s only generative integration solution, SnapGPT, empowering users to integrate faster and easier.

Join Us on Our Journey

At SnapLogic, we're changing the way the world works with data—and we want you to be part of that change. If you're ready to push boundaries, embrace innovation, and lead the charge in transforming industries, we want to hear from you.

SnapLogic is headquartered in San Mateo, CA, with team members located across the globe. No matter where you’re based, we offer a dynamic, collaborative, and forward-thinking environment that fosters growth, creativity, and success.

Are you ready to join the SnapSquad and shape the future of generative integration? We can’t wait to see your application!