Learning & Development Trainer

Jeroen den Hartog Photography & Image Processing; Northampton; Hybrid; GBP 32,000 - 35,000; Full time

Job summary

A leading funeral provider in the UK is looking for an L&D Trainer to deliver operational training and ensure staff have the right skills to excel in their roles. Candidates should have a full UK driving license and a passion for quality care. This role involves designing development solutions and measuring the success of training programs. A competitive salary of up to £35,000, along with benefits including a £4,000 car allowance, are offered.

Benefits

Annual salary of up to £35,000

£4,000 Yearly Car Allowance

22 Days Holiday + Bank Holidays

Pension Scheme

Life Assurance X2

Access to personal development schemes

Qualifications

• Passionate about quality care.
• Experience in funeral operations is advantageous.
• Proactive and highly organized.

Responsibilities

• Deliver operational training across multiple locations.
• Design and implement the Operational People framework.
• Measure and monitor effectiveness of training programs.

Skills

Full UK Driving License

Coaching skills

Operational awareness

Engaging communication

Organizational skills

Inclusive mindset

Tools

LMS platforms

e-learning authoring tools

Job description

Contract: Full-Time, 6-Month Fixed-Term Contract

Location: While ideally based in the East of the UK, the role requires regular national travel to support training delivery across multiple locations.

Salary: £32,000 - £35,000 + (£4,000 company car allowance)

Are you a dedicated member of our Dignity Funerals community? Do you have a passion for sharing your knowledge and skills with your colleagues? If so, we ask you to consider a fulfilling career journey within our Operational Training team!

We are seeking an L&D Trainer to play a pivotal part in delivering operational training needs throughout the Dignity Group.

Working with our colleagues, you'll help design and implement our Operational People framework ensuring colleagues have the right skills and competence in their roles to deliver exceptional client service and understand their regulatory responsibilities.

There's lots to do so you'll need to have excellent interpersonal skills and enjoy working cross-functionally in teams.

This role will focus on delivering world-class training initiatives in which you be involved in:

• Organisational projects to help understand the scope of development intervention where needed.
• Design of highly engaging and effective development solutions that achieve the desired outcomes.
• Training delivery will be blended - combining classroom-based sessions, virtual delivery, facilitation, and effective use of LMS platforms and digital tools.
• Drive and support a professional learning & development culture that moves the business forward to improve the learner experience underpinned by Dignity's guiding principles.
• Measure and monitor the effectiveness of learning programmes, training activities, practices and processes to ensure an appropriate return on the investment.
• Delivers training that supports compliance, regulation, quality, and standards and delivers standard operating procedures across the Group.
• Designs and delivers induction programmes in partnership with operational teams to ensure new colleagues are supported from day one.
  
  

Must haves we're looking for this role:

• Full UK Driving License (Essential).
• Passionate about the quality care of the deceased.
• Experience in funeral operations and/or crematoria with good operational and commercial awareness is adventageous.
• Experience with LMS platforms or e-learning authoring tools (e.g. Kallidus, Articulate, Rise) would be an advantage.
• Has strong coaching skills and a passion for helping others grow and develop.
• Credible, authentic, influential, engaging, and effective in a fast-paced and challenging environment.
• Proactive and highly organised with a strong attention to detail.
• Can demonstrate an inclusive mindset with proven ability to be able to effectively influence others.
  
  

What we provide to you...

• Annual salary of up to £35,000 (DOE).
• £4,000 Yearly Car Allowance.
• 22 Days Holiday + Bank Holidays.
• Pension Scheme.
• Life Assurance X2.
• Access to our internal apprentice & personal development schemes.
  
  

If you're ready to embark on a new career pathway here at Dignity in a role where you can make a positive impact every day, we want to hear from you! Apply now to become an Operational Trainer!

What are the next steps?

To be considered for this role, please submit your application via the 'apply' button, where a member of our Talent Team will review your application.

About Us

We are Dignity, one of the UK's oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria. From launching the UK's first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism.

Now we are building the UK's leading end of life company. As part of the Dignity Group, we also operate Farewill, the country's largest will writer and one of the UK's top probate providers, giving families support not just at the funeral, but before and after as well.

Today we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end of life care. Here to help, whenever you need.

FCA Statement

We're regulated by the FCA, so some roles may be subject to background checks

Equality, Diversity and Inclusion Statement

We know that diverse teams make better decisions, build better products, and create a better place to work. Whoever you are, wherever you're from, and whatever your life looks like, we'd love to hear from you. And if there's anything you need to make the process more accessible, please let us know.

Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

LNKD1_UKTJ