Learning & Development Specialist for Customer Experience (Maternity Cover)

Group 1 Automotive; Milton Keynes; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading automotive group in Milton Keynes is seeking a Learning & Development Specialist for a maternity cover role. You will design and deliver engaging learning programmes to enhance the skills and knowledge of colleagues. Strong experience in operational learning and stakeholder management is essential. The position offers a hybrid work model and opportunities for professional growth.

Benefits

33 days annual leave

Exclusive retail discounts

Discounts on new and used cars

Company pension scheme

Industry-leading family-friendly policies

Cycle-to-work scheme

Wellbeing support

24/7 healthcare access

Paid volunteer day

Company share purchase plan

Referral rewards

Training and development opportunities

Life assurance

Qualifications

• Proven experience in designing operational learning programmes in a retail environment.
• Strong stakeholder management skills with ability to influence.
• Experience creating blended learning solutions.
• Ability to measure and demonstrate learning impact.
• Knowledge of best practices in adult learning.

Responsibilities

• Design and refresh operational learning programmes aligned with business strategy.
• Collaborate to create blended learning materials.
• Align programmes with business goals and priorities.
• Identify skills gaps and develop tailored solutions.
• Monitor programme effectiveness and provide feedback.

Skills

Experience in designing learning programs

Stakeholder management

Excellent instructional design

Analytical mindset

Knowledge of learning technologies

Job description

Overview

Learning & Development Specialist for Customer Experience (Maternity Cover) - Milton Keynes, Head Office

14-month role: 2 days office, 3 days regional training & WFH

Create experiences you can be proud of.

Working here as a Learning & Development Specialist for Customer Experience (Maternity Cover), you will design, refresh, and deliver engaging operational learning programmes that align with business priorities, ensuring colleagues gain the skills, knowledge, and confidence to succeed.

As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.

What we can offer you

• Enjoy 33 days of annual leave(including bank holidays) to rest and recharge

• Save money every day withour exclusive retail discounts

• Drive a great dealwith discounts on new and used cars, plus servicing offers

• Plan for the years aheadwith our company pension scheme

• Balance home and workwith our industry-leading family-friendly policies designed to help you spend more time with the people that matter

• Commute for lesswith our cycle-to-work scheme

• Prioritise your wellbeingwith dedicated support for you and your family

• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily

• Make a differencewith a paid day to volunteer in your community

• Invest in your futurewith our company share purchase plan

• Earn financial rewardswhen you refer a friend to join the team

• Keep learning and growingwith our training and development opportunities for everyone.

• Life assurancewith the option to increase cover

What you’ll do day to day

• Design and continuously refresh operational learning programmes to reflect business updates and strategy, ensuring they are accurate, engaging, and impactful.

• Collaborate with technical experts to create blended learning materials and sustainable solutions that enhance the colleague experience.

• Work closely with stakeholders across Retail Operations and Central Functions to align programmes with business goals and priorities.

• Identify skills gaps using data and stakeholder input, and develop tailored learning solutions that deliver measurable outcomes.

• Monitor programme effectiveness, measure learning outcomes against success criteria, and provide feedback to stakeholders.

• Liaise with OEM partners and store management to ensure brand certifications and learning offerings remain current.

Helpful skills and qualifications

Don’t worry about ticking off every single skill here− if you care about delivering great experiences as much as we do, we want to hear from you.

• Proven experience in designing and delivering operational learning programmes, ideally within a multi-site or retail environment.

• Strong stakeholder management and collaboration skills, with the ability to consult and influence at all levels.

• Excellent instructional design skills and experience creating blended learning solutions.

• Analytical mindset with the ability to measure and demonstrate the impact of learning interventions.

• Knowledge of learning technologies and best practices in adult learning.

Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don’t need to love cars to work with us- just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.

Respect - Integrity - Transparency - Teamwork – Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.